Service Receptionist

Service Receptionist

The major tasks, duties, and responsibilities that make up a car dealership receptionist job description are listed below:

Guarantee all checks in accordance with company policy.

Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner.

Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution.

Ensure all company safety policies and procedures are strictly followed.

Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional.

Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies).

Use the dealership's computer system to calculate customer's bills.

Responsible for receiving payments (cash, checks, and credit card payments) from customers and document the amount received on the repair order and/or counter ticket.

Provide customers with accurate change and issue receipts to them.

Responsible for processing internals daily.

Maintain confidentiality of customer and company information at all times.

Attend to customers with a clear, friendly voice along with a professional demeanor.

Maintain and keep customer areas tidy.

Responsible for stocking fresh complimentary snacks and beverages for customers.

Attend to waiting customers.

Qualifications

High School Diploma or GED

2 years experience as an Automotive Receptionist

Communication skills to effectively communicate customers' interest needs and requests to management and sales personnel; as well as written communication skills for filing and documentation

Appropriate phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system

Microsoft Word, Outlook and Excel skills