Case Manager

Access of the Red River Valley has an opening for a Case Manager! For over 30 years, it has been Access of the Red River Valley’s mission to provide the best care and support to children and adults in their right to lead dignified, independent lives in our community. Case Managers are responsible for many things related to the care of our clients and the satisfaction of our staff. As a full-time benefited employee, you will manage a client caseload of children and adults with disabilities as well as supervise Direct Care staff. We offer benefits packages for health, dental, and vision insurance as well as PTO and paid holidays. Applicants must Be 18 years of age or older Have one year of Direct Care experience Have a Bachelor’s degree (B.A., B.S.) in a human services related area or related field and be able to provide evidence of that degree Have one year of direct care experience (equivalent to 2080 hours) Pass a background study Have a current driver's license, auto insurance, and an operating vehicle Employment is contingent upon providing agency evidence of degree in related area as well as clear background checks. JOB RESPONSIBILITIES Evaluations Completing direct report performance reviews Conducting site reviews as directed by the Program Manager Complying with all agency policies regarding EEO/AA and HIPAA Supervisory and Administrative Responsibilities Performing all of the responsibilities of the Direct Care Professional position as is necessary (including direct client supervision) Directly supervising Direct Care Professionals including, but not limited to: directing work, conducting performance reviews, rewarding and disciplining employees, addressing complaints, and resolving conflicts. Accurate and timely response to information requests from outside agencies or individuals as appropriate Attendance and participation in staff meetings Regularly reporting to the Program Manager as to the current status of each client. Direct Care Professional scheduling, monitoring of time and attendance, etc. Other duties, as assigned Program Responsibilities Positive interactions with clients, guardians, client families, representatives of other agencies, and other persons with whom clients interact Admission and orientation of new clients Development and maintenance of the client paperwork including, but not limited to: goal/objective writing, observation of program implementation, ensuring proper documentation, and service recommendations Conducting and coordinating client reviews, team meetings, and site meetings, as is necessary or determined by the Program Manager Preparation of client transfer and discharge summaries Compliance with state and local licensing regulations Effective implementation of behavioral plans, if applicable Properly acting upon, documenting, and distributing Incident Reports Other duties, as assigned Team Supports and participates in common teamwork; cooperates and works together with supervisors and co-workers Uses tactful, appropriate and professional communication Follows up with supervisor as appropriate regarding concerns and complaints Promotes positive relations among agency employees Maintains confidentiality relating to all agency related data and matters Shall be capable of relating to individuals at various levels; as unique situations present themselves, the incumbent must be sensitive to agency needs, employee goodwill and public image Medical and Health Responsibilities Oversight, coordination, and proper documentation of all client health, medical, and psychiatric care Coordination of referrals to consultants Other duties, as assigned Financial Responsibilities Maintaining accurate financial records for each client on a monthly basis, if applicable Other duties, as assigned On-Call Responsibilities Will be compensated for performing On-Call duties when assigned Training Responsibilities: Case Manager shall annually complete required training. EEO/AA Employer #J-18808-Ljbffr