Insurance Customer Service Representative

Benefits:

• Team Environment
• Access to upper management
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

State Farm & Allstate Team Members Encouraged to Apply

Lifetime Insurance Services | Shelby Township, MI

Full-Time | Immediate Opening | Growth-Focused Independent Agency

Are you currently working for State Farm, Allstate, Farmers, AAA, or another captive insurance agency and wondering what it would be like to have more options, more flexibility, and fewer difficult conversations with frustrated clients?

This may be the opportunity you've been looking for.

Why Insurance Professionals Are Making the Move to Independent Agencies

At Lifetime Insurance Services, we represent 20+ top-rated insurance carriers , allowing us to shop coverage and pricing for our clients rather than being limited to a single company. We give our team the tools to actually solve problems instead of apologizing for them.


That means:

More solutions for clients
Better retention opportunities
Fewer difficult renewal conversations
Less pressure to explain rate increases you can't control
More ability to actually help people

When a client experiences a major rate increase, underwriting issue, claims concern, dog breed restriction, roof issue, credit challenge, or other obstacle, we often have multiple carrier options available.

Instead of telling a client, "Unfortunately there's nothing we can do," we're usually able to say:

"Let us shop this and see what options we have."

That creates a better experience for our clients-and a much better workday for our team.

Why Join Lifetime Insurance Services?

We're not a massive corporate call center.

We're a locally owned, fast-growing independent agency that combines technology, automation, and a customer-first culture to create an environment where people actually enjoy coming to work.

What Makes Us Different

• Represent 20+ top-rated insurance companies
• Many carriers offer 12-month auto policies, resulting in fewer renewal headaches
• Modern systems and automation that reduce repetitive work
• Strong referral partnerships generating quality opportunities
• Friendly, supportive team environment
• Direct access to ownership and leadership
• Opportunity to help shape the future of a growing agency

Recognition & Growth

Lifetime Insurance Services and Switch Insurance Group have experienced tremendous growth over the past several years, including:

• National recognition from carrier partners
• Top-performing agency awards
• Exclusive carrier appointments not available to most agencies
• Expansion into a larger office
• Continued investment in technology, automation, and team development

We're growing quickly and looking to add the right person immediately .

Career Advancement Opportunities

This is not a dead-end CSR role.

We actively promote from within and are looking for individuals who want to grow their careers.

Potential advancement opportunities include:

• Senior CSR
• Account Manager
• Personal Lines Producer
• Commercial Lines Producer
• Agency Leadership Roles
• Sales & Business Development

If you've ever wanted to move into production, earn more income, or take on greater responsibility, we'll help provide the training and support to get there.

Who We're Looking For

We would love to speak with:

• Current or former State Farm team members
• Current or former Allstate team members
• Licensed insurance agents
• Licensed customer service representatives
• Insurance account managers
• Insurance sales professionals
• Individuals with personal lines experience

Preferred Qualifications

• Property & Casualty License (preferred but not required)
• Insurance agency experience
• Strong communication skills
• Positive attitude
• Team-oriented mindset
• Ability to multitask in a fast-paced environment
• Desire to grow professionally

Daily Responsibilities

• Assist clients with policy changes and service requests
• Review coverages and identify opportunities to improve protection
• Shop and remarket policies when appropriate
• Process endorsements and policy updates
• Communicate with carrier partners
• Build strong relationships with clients
• Assist with retention efforts
• Support producers and agency growth initiatives

Compensation & Benefits

• Competitive salary based on experience
• Performance incentives
• Paid training
• Licensing assistance (if needed)
• Career advancement opportunities
• Supportive team culture
• Modern office environment
• Long-term growth potential

The Bottom Line

If you're currently working at a captive agency and feel limited by having only one solution for your clients, we'd love to show you what life is like on the independent side.

Imagine being able to tell clients:

"Let me shop that for you."

Instead of:

"Unfortunately, that's all we can offer."

If you're motivated, customer-focused, and looking for a better long-term career opportunity, apply today.

Lifetime Insurance Services

Locally Owned. Personally Connected. Professionally Trusted

Apply today-we are looking to hire immediately

Compensation: $35,000.00 - $52,000.00 per year


Lifetime Insurance Services, Inc

Lifetime Insurance Services is an independent insurance agency specializing in auto, home, life, and business insurance. We represent multiple companies and we will impartially shop the competition to find our customers the lowest rate without sacrificing coverage.

We are a team made up of professionals who enjoy helping people out and don't take ourselves too seriously. Let's face it....insurance is not the most exciting topic but it's something that everyone needs. We pride ourselves on providing a wealth of knowledge, great customer service and great rates all while having fun!

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