Guest Services Agent

Description The Front Desk Agent serves as the first and last impression of our hotel, providing exceptional guest service while handling front desk operations efficiently and professionally. This role is responsible for creating memorable experiences, resolving guest concerns, and ensuring every guest feels valued throughout their stay. Essential Responsibilities Greet guests with enthusiasm and provide outstanding customer service. Complete guest check-ins, check-outs, and reservation transactions accurately. Answer phone calls and respond to guest inquiries in a professional manner. Handle cash, credit card transactions, and balancing procedures. Assist guests with hotel information, local recommendations, and special requests. Address guest concerns promptly and work toward satisfactory resolutions. Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Maintain accurate guest records and update information in the property management system. Promote hotel amenities, services, and World of Hyatt membership opportunities. Follow Hyatt standards, brand policies, and safety procedures. Qualifications Previous hospitality, customer service, or front desk experience preferred. Strong communication and interpersonal skills. Ability to multitask and remain organized in a fast-paced environment. Basic computer proficiency and ability to learn hotel management systems. Professional appearance and positive attitude. Availability to work flexible schedules, including weekends and holidays. High school diploma or equivalent required. Schedule Requirements Flexible schedule required. Must be available to work weekdays, weekends, holidays, and varying shifts, including mornings, evenings, and overnight shifts as needed. Ability to work additional hours during high occupancy periods and special events. Concord Hospitality Benefits (Full Time Associates only) Full-time associates are eligible to participate in a comprehensive benefit package, which includes Competitive wages Medical/Dental/Vision plans insurance Life insurance with Short Term and Long-Term disability options 401k with Company Match Tuition assistance Discounted room rates at Concord managed hotels Training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Concord Hospitality #J-18808-Ljbffr