Desktop Support Analyst
Mroads LLC
Job Description
Job Description
- Proactive and detail-oriented IT professional looking to contribute to a dynamic team
Strong knowledge of Windows, Mac and iOS operating systems. - Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in MDM tools such as Intune, Jamf, Airwatch (Workspace ONE UEM).
- Experience in Active Directory.
- Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
- Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
- Manage and prioritize support requests via ServiceNow to meet service-level agreements.
- Deliver exceptional customer service by ensuring professional, clear, positive, and effective communication.
- Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.
Vacancy posted 2 days ago
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