Asset Protection Agent (PASADENA)

Employment Type: Full-Time, Non-Exempt (Hourly) Compensation: $24 – $28 per hour (Based on experience and qualifications) Benefits: 401(k) with Company Match, Paid Time Off, Paid Sick Leave, Creative Leave, Employee Discount Program, Comprehensive Health/Dental/Vision Insurance About Us OLIVE YOUNG is South Korea’s No.1 Beauty and Lifestyle retailer, leading the industry since opening the nation’s first OLIVE YOUNG store in 1999. With more than 1,380 stores and a global reach across 150 countries, we continue to grow as a global lifestyle platform. Discovery is at the heart of everything we do. We spot what’s trending, curate what matters – trends you anticipate, routines that feel like you, and finds you can't get anywhere else. Every item earns its place in our stores to keep beauty fresh and uplifting. We believe beauty is about celebrating what makes you unique. No more chasing perfection – it’s about feeling alive in your own skin. If you are passionately curious, welcoming what’s next, you are welcome at OLIVE YOUNG. Come be a part of our story. About the Role The Asset Protection Agent plays a critical role in protecting company assets, reducing shrink, promoting a safe environment, and supporting operational excellence. This role combines asset protection, safety, audits, and customer service to ensure OLIVE YOUNG stores remain secure while delivering an elevated guest experience. The ideal candidate is observant, professional, and confident in building partnerships with store leadership while proactively identifying and mitigating risk through visual deterrence and conflict de-escalation. This position strictly adheres to California regulations and company policies, utilizing surveillance systems, investigative techniques, and incident response procedures to deter theft, fraud, and safety concerns. What You’ll Do Monitor store activity through CCTV, surveillance technology, and floor observation to identify potential theft, fraud, and policy violations. Conduct investigations related to internal and external theft, organized retail crime (ORC), inventory discrepancies, and operational losses. Execute visual deterrence strategies and support shrink reduction initiatives through proactive awareness and partnership with store teams. Document incidents, investigations, and recoveries accurately in accordance with company hands-off and non-pursuit policies, as well as local and state legal requirements. Preserve evidence and maintain strict confidentiality for internal and external investigations. Promote a safe shopping and working environment for customers and employees in compliance with Cal/OSHA standards. Respond to incidents involving safety concerns, emergencies, disruptive behavior, or workplace violence using professional de-escalation techniques. Partner with store leadership to identify security vulnerabilities and implement corrective actions. Conduct regular safety, operational, and inventory control audits to ensure compliance with company standards. Collaborate with Store Managers, Operations Managers, and Corporate Leadership to support business objectives. Educate store teams on theft awareness, shortage reduction, safety practices, and operational controls. Build strong partnerships with mall security, local law enforcement, and external partners when appropriate. Strictly adhere to California labor laws, including timely meal and rest break compliance. Balance asset protection responsibilities with OLIVE YOUNG’s customer-first culture. Provide a welcoming, inclusive, and service-focused store environment while subtly protecting company assets. Qualifications Required High school diploma or equivalent. 1–3 years of experience in retail operations, asset protection, security, or related fields. Active California BSIS Proprietary Private Security Officer (PSO) registration or Guard Card (or ability to obtain within 30 days of employment). Commitment to strict adherence to company non-physical (hands-off) intervention and de-escalation policies. Strong observation, investigative, and analytical skills with the ability to maintain confidentiality. Excellent written and verbal communication skills. Ability to work flexible schedules including evenings, weekends, and holidays. Preferred Experience in beauty, specialty retail, or high-shrink retail environments. Experience with CCTV systems and investigative case management. Wicklander-Zulawski (WZ) or similar interview and interrogation certificate. Knowledge of organized retail crime (ORC) investigations. Bilingual (English/Korean or English/Spanish) is highly preferred. Core Competencies Situational Awareness & Conflict Resolution (De-escalation) Integrity & Confidentiality Investigative Thinking & Attention to Detail Professional Judgment under pressure Physical Requirements Ability to stand and walk throughout the store for extended periods (up to 8 hours per shift). Ability to lift and move up to 50 pounds (with or without reasonable accommodation). Ability to operate surveillance equipment and mobile technology. OLIVE YOUNG provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Why You’ll Love Working Here Competitive compensation and opportunities for advancement into diverse leadership roles. Comprehensive training and ongoing development to strengthen leadership and retail management skills. A collaborative, inclusive work environment that celebrates passion, creativity, and growth. You’ll be part of making history - Become part of the team bringing South Korea’s #1 beauty retailer. Additional Information Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws, including but not limited to the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring. Depending on operational or business needs, this role may involve occasional transfers to other store locations, including locations outside the employee’s primary county. The working hours are subject to change based on business or operational needs, and the Company may request that employees work during specific time periods as required. Employment with CJ Olive Young USA is contingent upon the successful completion of a background check, conducted in compliance with applicable federal, state, and local laws, including the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring. A criminal history review, if conducted, will occur only after a conditional offer of employment has been made. Equal Employment Opportunity Statement CJ OLIVE YOUNG USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors. #J-18808-Ljbffr