Provisioning Analyst

Job Description

Job Description

Provisioning Analyst

Full-time

Lehi, UT, US

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

You will ensure customers receive timely and accurate account provisioning and billing support, directly impacting customer activation and retention for the organization. You’ll collaborate with stakeholders across Product Delivery Operations, Sales, Customer Care, Engineering, Order Management and Marketing to resolve exceptions and streamline provisioning. This is a Hybrid role — onsite required 3 days a week (Tues/Wed/Thurs).

• Create and manage new customer accounts, link solution accounts to cloud organizations, enable features and user access, and perform upgrades/renewals, suspensions and terminations
• Review contracts to validate fulfillment requests for provisioning
• Develop and maintain provisioning guidelines and work instructions to ensure consistent fulfillment
• Monitor and prioritize daily requests, manage backlogs, and complete requests within SLA
• Coordinate multiple requests, analyze data to inform decision-makers, and select solutions for complex problems
• Maintain SharePoint databases and internal dashboards with accurate provisioning data
• Manage transfer billing and perform billing ID remaps; track and upload billing changes
• Liaise closely with Program Management and other teams to handle exceptions and out-of-process requests
• Represent the organization professionally in internal and external interactions

• Bachelor's degree
• Ability to multitask and work under pressure while staying organized and detail oriented
• Strong verbal and written communication skills and professional demeanor
• Demonstrated problem solving skills, flexibility, and even temperament
• Strong work ethic, commitment, and a positive attitude

$28.20 - $35.25/hour

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here