Business Analyst 2 (Korean Bilingual)

Job Description

Job Description

Top Skills:

• Business Analysis
• Korean Bilingual
• Process Improvement, Demand Planning

Role & Responsibilities

• Service Planning & Administrative Support: Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals.
• Project Support: Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution.
• Cross-Departmental Collaboration: Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives.
• Reporting Preparation: Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness.
• Process Improvement: Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement.
• Strategic Target Alignment: Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals.

Skills and Qualifications

• 5+ years of experience in administrative support, project management, and cross-functional collaboration, with a focus on B2B service planning and process improvement.
• Bilingual proficiency in English and Korean, with advanced reading and writing skills required for seamless communication with global teams and stakeholders.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook, to support reporting, presentations, and documentation.
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently. Experience with Smartsheet is a plus.
• Exceptional relationship-building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels.
• Strategic thinking and problem-solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives.
• Adaptability and resilience to thrive in fast-paced, dynamic environments while managing multiple priorities effectively.
• Analytical mindset with a self-driven approach to continuous learning and process optimization.