VIP Relationship Manager (Taiwan)

VIP Relationship Manager (Taiwan)

Taiwan (Remote)

Responsible for acquiring and managing high-value clients, developing a deep understanding of different products and solutions across platforms, and driving sustainable growth in trading volume, assets and revenue through professional consultation and customized solutions. This is a highly KPI-driven role that requires strong goal orientation, fast learning ability, and the ability to handle frequent business travel.

Key Responsibilities

1- Client Acquisition & Expansion

• Identify and acquire potential high-value clients (including but not limited to professional traders, family offices, etc.) through multiple channels such as in-person visits, industry events, communities and referrals.
• Quickly profile and identify high-potential target clients, maintain a structured lead pipeline and follow-up rhythm.

2- Client Relationship Management & Target Delivery

• Build and maintain strong, long-term relationships with clients; conduct regular reviews to understand their trading needs, capital scale and product preferences.
• Take full responsibility for key KPIs of your client portfolio, including asset under management, trading volume and revenue contribution, and achieve monthly/quarterly performance targets.

3- Product & Solutions Advisory

• Develop an in-depth understanding of major product lines on leading trading platforms (e.g. spot, perpetuals, options, Earn/wealth management, structured products, etc.) and provide professional comparison and recommendations to clients.
• Gather client needs and pain points, and work with product, operations and other internal teams to deliver customized solutions for key clients.

4- Industry Insight & Continuous Learning

• Continuously track industry trends, competitor strategies and new product types; quickly absorb new knowledge and translate it into valuable insights and suggestions for clients.
• Regularly share client/market feedback and competitive intelligence to provide frontline input for internal strategy and product iteration.

Requirements

• At least 2 years of work experience in the Web3 industry, with hands-on usage or service experience related to major exchanges, wallets, custody solutions, DeFi products, etc.
• Able to quickly identify and qualify target clients, with strong communication, negotiation and relationship-building skills. Experience in managing high-potential client relationships, client service or account operations is preferred. Basic understanding of financial markets, derivatives and risk–return; background in banking, securities or asset management is a strong plus.
• Clear KPI & result orientation, and comfortable using data to measure and manage performance.
• Comfortable with a high-intensity work pace and frequent travel / client visits .
• Strong self-motivation and resilience, able to find paths forward and drive execution in an uncertain environment.
• Able to work in both Chinese and English (listening, speaking, reading and writing).
• Bachelor's degree or above; majors in Finance, Economics, Accounting, Mathematics, Statistics, Computer Science or related fields are preferred.