Enrollment Sales Specialist (Remote)

Enrollment Contact Center Specialist

Insight Global is seeking to hire 3 remote Enrollment Specialists to support a network of private tuition based schools across the country. This is a fulltime, remote role working M-F with a rotating weekend schedule (3-6 hours once per month on Saturday/Sunday).

We're looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you'll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.

You'll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You'll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn't move forward the first time.

This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.

What You'll Do:

• Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up
• Receive inbound calls from families with questions about programs, availability, and next steps
• Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
• Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice
• Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family
• Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special
• Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation
• Handle objections thoughtfully and guide families toward the right next step
• Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM
• Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communication