Field Service Specialist

Field Service Specialist

Pay Rate: $30 per hour - $40 per hour, W2 Location: Baton Rouge, LA Duration: 12+ Month Contract

Summary:

• Serves as a key liaison between customers, field service technicians, and internal business teams.
• Responsible for coordinating field operations and supporting customer relationships.
• Oversees service technician activities for assigned accounts.
• Identifies opportunities to enhance customer value through indirect upselling of products and services.

Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, ensuring a high level of customer satisfaction.
• Coordinate service delivery and respond to customer inquiries and concerns.
• Build and maintain positive customer relationships through consistent communication and follow-up.
• Identify customer needs and communicate potential service, product, or solution opportunities to account managers and commercial teams.
• Support indirect upselling efforts by promoting value-added services and operational improvements.
• Coordinate and oversee daily activities of field service technicians assigned to customer accounts.
• Ensure service schedules, work assignments, and customer requirements are communicated effectively.
• Monitor service execution and provide support to field personnel to ensure timely and quality service delivery.
• Assist in resolving operational issues and escalating concerns as appropriate.
• Maintain service records, reports, and documentation to ensure compliance with business requirements.
• Contribute to the development and execution of annual operational plans for the department and service team.
• Assist in implementing operational improvements and process enhancements.
• Communicate the impact of product, process, or procedural changes to team members and stakeholders.
• Follow established guidelines, procedures, and contractual requirements to ensure consistent service delivery.
• Participate in simple project activities and provide coordination support for operational initiatives.
• Collect customer samples in accordance with established procedures and safety standards.
• Perform laboratory analysis and testing on collected samples.
• Document, interpret, and communicate test results accurately to internal teams and customers as required.
• Maintain laboratory equipment and ensure compliance with quality and safety requirements.
• Support troubleshooting efforts by providing analytical data and technical observations.
• Work closely with business unit personnel, field service teams, laboratory staff, and account management teams.
• Gather, organize, and communicate technical information to support customer and operational needs.
• Participate in team meetings, performance reviews, and operational planning discussions.
• Provide guidance and support to field personnel regarding customer expectations and service requirements.

Requirements:

• Strong customer service skills and operational coordination experience.
• Hands-on laboratory experience involving sample collection and analysis.
• Effective communication skills and attention to detail.
• Ability to work within established processes, procedures, and contractual frameworks.

Preferred Skills:

• Bachelor's degree in Chemistry or related field preferred but not required if one has strong experience.