Internal Communications

As the Internal Communications Lead at Plaid, you will build and own the systems, channels, and programs that keep employees informed and aligned around the company’s mission and future. You will shape Plaid’s internal AI narrative and counsel executives on high‑stakes communication moments. You will partner with senior leaders and cross‑functional teams to deliver clear, consistent messaging across the organization. Executive Communications Act as a trusted communications partner to Plaid leaders, shaping strategy, programming, and content for internal audiences. Own high‑impact executive content spanning talking points, emails, presentations, and Slack messages for major company moments such as All Hands and Half‑Yearly Business Reviews. Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company. Company‑Wide Internal Communications Own the narrative that connects day‑to‑day work to the broader opportunity in fintech infrastructure and AI. Own internal communications strategy, from All Hands and HBRs to weekly Q&A sessions, organizational announcements, and major updates. Help employees understand where the business is headed and how their work connects to the mission. Ensure messaging is consistent, clear, and effective at scale. Own Plaid’s internal AI narrative, helping employees understand the company’s AI strategy and its impact on their work. Cross‑Functional Partnership Collaborate with internal teams—including People, Workplace, Security, Finance, and Legal—to ensure employee communications are clear and aligned with overall strategy. Align internal and external narratives around major moments such as product launches, fundraises, and M&A announcements. Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded. Lead change communications for key initiatives, guiding employees through transitions with clarity and confidence. Program Systems, Channels, and Tools Define and own Plaid’s internal communications operating model, covering channels, cadences, content types, and editorial calendar. Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats. Integrate AI tools into communications practice and establish how AI augments internal comms work. Create repeatable playbooks and templates for recurring programs (All Hands, organizational changes, executive communications) that scale without adding headcount. Own and continuously improve Plaid’s intranet and internal platforms as communication infrastructure. Employer Brand + Culture Identify and execute ways to highlight Plaid’s culture and showcase the team’s strengths on social media, such as the Woven campaign. Own and continuously improve content on Plaid.com/careers. Partner with internal teams to create blog content that illustrates what it is like to work at Plaid. Qualifications At least 7 years of experience in an internal communications function at a fast‑paced tech company, ideally with close experience working with a founder. Demonstrated track record of building or significantly scaling an internal communications program; can point to specific systems, channels, or programs they architected from scratch or materially elevated. Excellent written and verbal communication, collaboration, and interpersonal skills, with the ability to engage technical and non‑technical audiences. Comfort and fluency with AI tools in communications practice; experience developing or owning an AI‑related narrative strongly preferred. Experience producing high‑quality, engaging All Hands meetings. Strong executive presence and a record of counseling senior leaders, including founders/CEOs, on high‑stakes communications. Experience partnering closely with internal operations teams such as HR, IT, Workplace, Legal, etc. High attention to detail and the ability to distill complex ideas into clear guidance and written or verbal communications. Ability to function effectively as a lone or lean team member, holding both strategic vision and execution without delegating the work. Video editing and AI skills a plus. Compensation and Benefits Compensation Range: $170.4 k – $224.4 k. Additional compensation in the forms of equity and/or commission is dependent on the position offered. Comprehensive benefits, including medical, dental, vision, and 401(k). Pay is based on scope and responsibilities of the position, the candidate’s work experience and skillset, and location and is subject to change in accordance with applicable plans. Equal Opportunity Statement Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance with your application or interviews due to a disability, please let us know at View email address on click.appcast.io. #J-18808-Ljbffr Plaid