Sales Development Manager

CTERA Inc. is seeking a highly motivated Sales Development Representative (SDR) Team Lead to join our dynamic team, based in Syracuse, NY. The SDR Team Lead plays a pivotal role in driving the front end of the sales engine by empowering, supervising, and developing a team of SDRs to identify, engage, and qualify prospective customers. This leadership position is ideal for professionals who thrive in fast-paced, growth-oriented environments and are passionate about cultivating a high-performing team that creates new business opportunities. Requirements: 2+ years of experience in sales development, inside sales, or a related field; understanding of outbound prospecting methods and best practices Availability in the Syracuse office 3 days per week Prior experience managing or leading an SDR or inside-sales team Outstanding leadership, coaching, and motivational abilities with a focus on supporting SDRs to exceed outreach and qualification targets Proven ability to communicate persuasively, establish rapport quickly, and deliver constructive feedback in a team setting Strong organizational and multitasking skills, with a detail-oriented approach to managing team operations and individual development Data-driven mindset, leveraging CRM systems, analytics, and outbound tools, and sales metrics for performance optimization and targeted improvement Strong technical skills - Knowledge of the networking, IT/ storage/Security industry, as well as cloud-based solutions, is a plus Responsibilities: Manage, mentor, and motivate a team of SDRs, providing ongoing coaching, skills development, and performance feedback to help achieve individual and team goals Oversee the team's research, outbound prospecting, and multi-channel engagement efforts to ensure best practices and outreach targets are consistently met Establish and monitor lead qualification standards, ensuring SDRs effectively develop inbound and outbound leads into sales-ready opportunities Collaborate with Account Executives and Marketing to align messaging, optimize handoff processes, and drive cross-functional success across lead pipeline management Track, analyze, and report team activities, pipeline details, and KPIs in the CRM; leverage insights to refine outreach strategies and support accurate sales forecasting Foster an environment of continuous improvement through experimentation, feedback, and sharing of industry trends and prospecting innovations Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Software Development #J-18808-Ljbffr