Patient Service Representative - Primary & Immediate Care, Toluca Lake

Job Title

Work Location: Burbank, CA, USA

Onsite or Remote Fully On-Site Work Schedule Saturday & Sunday 9:00am-6:00pm; Monday, Thursday & Friday 11:00am-8:00pm

Salary Range: $31.88 - $45.66 Hourly

Employment Type 2 - Staff: Career Duration indefinite Job # 32949

Primary Duties and Responsibilities

In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Job Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs