Insurance Customer Service Specialist

Renewal SpecialistOur not-so-secret sauce.Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Renewal Specialist at Horton, A Marsh Business.Marsh provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).What You DoReceive phone calls and office visitors requesting policy review, changes to existing coverage, and/or new policies. Inform, educate, and make recommendations and/or changes timely to aid in retention.Knowledge of rating and underwriting procedures for all carriers including rating software and carrier websites. Utilize download reports for proactive client contact. Determine acceptability and prepare client proposals and carrier submissions following guidelines and divisional procedures.Handle all client interactions with high level of customer service to ensure excellent customer satisfaction at every service contact while maintaining a concern for timeliness & procedure compliance in agency management system and carrier websites.Follow all procedures for management tracking and meet monthly pre-established team goalsHandle any carrier client consolidation project per set procedures.Back-up alternate new business sales team when needed.Other duties as assignedYour Education and ExperienceRequiredProperty and Casualty License must be obtained within 75 days of the first day of New Hire OnboardingAt least 7 years of relevant experience.Applicable industry designations preferredThe employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management ProgramValuable benefits.We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are:Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesThe applicable base salary range for this role is $54,700 to $101,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.