Call Center Agent - CT
Virtual Vocations Inc
As a remote Call Center Agent - CT, the full-time position will manage inbound customer calls, respond to inquiries, and ensure service level agreements are met while working from home in Connecticut. Key responsibilities Answers customer calls and forwards inquiries to appropriate personnel as needed Records call outcomes and updates account histories while processing requests efficiently Performs data entry and ensures accurate documentation of customer interactions Required qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software and Microsoft Office applications Strong problem-solving skills for effective resolution of inquiries Ability to identify the correct stakeholders for resolving client inquiries Commitment to completing a 90-day training period with no absences Virtual Vocations Inc
Vacancy posted 4 days ago
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