OFFICE ASSISTANT (TYPING)

Job Description and Duties

Courteously and professionally answers and screens incoming telephone calls from the public, other Area offices, and allied agencies. Obtains pertinent information from callers in order to direct calls to the proper Area personnel and/or provides information and/or assistance using available resources. Takes down and delivers messages for all Area office staff. Processes outgoing mail, assists with incoming mail, accepts and signs for incoming mail/packages via the United States Postal Service (USPS) or couriers. Responsible for miscellaneous cashiering and sales duties, such as the sale of collision reports, stored vehicle reports, or publications. Ensures items sold are only released to a proper party of interest as outlined in Highway Patrol Manual 11.1, Administrative Procedures Manual, Chapter 4, Miscellaneous Sales - Transmittal of Collections and General Order 110.2, Release of Collision Information. Reviews completed counter receipts transactions forms for accuracy. Issues receipts for photograph sales and routes requests to the Accident Investigation (AI) Officer or Arrest Clerk for further processing. Assists the public questions regarding accident reports, towed vehicles, citations, arrests, and general information. Processes accident reports in Crash Manager and California Automated Reporting System (CARS) to obtain local report number associated with the accident report requests. Processes property damage/counter reports. Assists with maintaining copier machine and associated supplies, toner and staples, and appointments for service. Provides backup coverage to other clerical positions as necessary. Provides clerical support to field officers/Area personnel in the pulling and copying of needed reports. You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website. The position(s) require(s) a Background Investigation be cleared prior to being hired. Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/24/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: California Highway Patrol 052/Selection Standards and Examinations Attn: Paul Group P.O. Box 942898 Sacramento , CA 94298-0001 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: California Highway Patrol 052/Selection Standards and Examinations Classification and Hiring 601 North 7th Street Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Criminal Record Supplemental Questionnaire Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: Human Resources Contact: Paul Group View phone number on click.appcast.io

Hiring Unit Contact: Jennifer Carvalho View phone number on click.appcast.io

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: Equal Opportunity & Access Section View phone number on click.appcast.io View email address on click.appcast.io

California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Submission Requirements

Interested individuals

shall

submit a Criminal Record Supplemental Questionnaire with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-535183) and/or position number 388-345-1379-004 on the application. It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be

excluded or removed

from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.