Front Desk Agent

Front Desk Agent

We are looking for a Front Desk Agent who is passionate about hospitality and creating exceptional guest experiences from arrival to departure. The ideal candidate is friendly, professional, detail-oriented, and committed to delivering outstanding service while serving as an ambassador for the hotel.

The Key Responsibilities:

• Provide exceptional guest service through front desk, bell, and concierge functions, including guest check-in and check-out, luggage assistance, restaurant and tour recommendations, and local area information.
• Create memorable guest experiences by building authentic connections and anticipating guest needs.
• Accurately process guest arrivals, departures, room assignments, payments, and guest requests using hotel property management and cashiering systems.
• Post guest charges and payments to guest, banquet, master, and house accounts, ensuring all transactions are accurate and properly documented.
• Demonstrate established service standards when greeting guests, checking them in and out, coordinating transportation requests, and assisting with hotel and local area information.
• Promote hotel amenities, services, and special offerings while encouraging future stays.
• Maintain a thorough knowledge of room types, rates, hotel facilities, services, and daily hotel activities.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to ensure guest needs are met promptly and efficiently.
• Respond to guest concerns and service issues professionally, resolving problems with sound judgment and a guest-focused approach.
• Ensure guest records are complete, accurate, and maintained in accordance with hotel procedures.
• Remain alert to the safety and security of guests, team members, and hotel property, reporting unsafe conditions or concerns to management immediately.
• Perform additional duties as assigned to support hotel operations and guest satisfaction.

The Model Qualifications:

• Previous front desk, reservations, hospitality, or customer service experience required.
• Excellent guest service and interpersonal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer proficiency and ability to learn hotel systems.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Positive attitude, professional appearance, and strong team-player mentality.

If this sounds like a fit, we'd love to hear from you!

Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.