Environmental Services Manager

Job Description

Responsible for planning, organizing, directing, and managing the City's Environmental Services Division including residential and commercial solid waste collection, recycling, and yard waste collection, white goods collection, route optimization, fleet coordination, customer service, safety, and regulatory compliance.

An employee in this class performs advanced professional, technical, and managerial work directing the City's solid waste and recycling operations. Responsibilities include strategic planning, operational oversight, budget administration, route development, personnel management, safety leadership, public outreach, contract administration, and regulatory compliance. The employee exercises considerable independent judgment in directing environmental services operations and serves as a technical advisor to the Public Works Director regarding waste collection programs, service levels, operational efficiencies, and future division needs.

Work is performed under the general supervision of the Public Works Director and is evaluated through operational effectiveness, customer service, safety performance, budget management, regulatory compliance, and achievement of departmental goals.

Essential Job Functions

• Plans, organizes, directs, and evaluates all Environmental Services Division operations.
• Supervises supervisor(s), crew leader(s), and subordinate personnel.
• Manages residential and commercial solid waste collection operations.
• Oversees recycling collection programs, white goods and special collections programs.
• Oversees brush, yard waste, leaf collection, and storm debris operations.
• Develops and maintains collection routes and service schedules.
• Utilizes route technology, GPS systems, telematics, and operational analytics to improve efficiency.
• Develops and administers division operating and capital budgets.
• Oversees procurement of vehicles, containers, equipment, and supplies.
• Develops and implements safety programs, training initiatives, and accident prevention strategies.
• Investigates accidents, incidents, injuries, and property damage claims and implements corrective actions.
• Ensures compliance with OSHA requirements, DOT regulations, and applicable environmental regulations.
• Manages employee training, certifications, onboarding, and professional development.
• Participates in hiring, performance evaluations, coaching, disciplinary actions, and workforce planning.
• Coordinates with fleet personnel to ensure proper maintenance and availability of collection equipment.
• Responds to citizen concerns and service requests and oversees customer service activities.
• Develops public education and outreach programs related to waste reduction, recycling, and environmental stewardship.
• Supports emergency response, disaster debris management, snow and ice operations, and special events.
• Create reports, performance metrics, budget documents, and deliver presentations.
• Performs other related job duties as assigned.

Qualifications

Education and Experience:

Bachelor's degree in Public Administration, Business Administration, Environmental Science, Engineering, or related field; and five (5) years of progressively responsible experience in solid waste management, environmental services, public works operations, or related field including supervisory experience; or an equivalent combination of education and experience.

Special Qualifications:

• Possession of a valid North Carolina Driver's License.
• SWANA certifications or equivalent professional certifications preferred.

Knowledge, Skills, and Abilities:

• Thorough knowledge of solid waste collection operations and industry best practices.
• Thorough knowledge of recycling, brush, leaf, white goods, and commercial collection programs.
• Thorough knowledge of route optimization and collection logistics.
• Thorough knowledge of OSHA, DOT, and environmental regulations.
• Knowledge of fleet operations as they relate to collection services.
• Knowledge of budgeting, purchasing, contract administration, and capital planning.
• Knowledge of performance measurement and operational analytics.
• Knowledge of public education and outreach techniques.
• Ability to supervise and develop supervisory personnel.
• Ability to analyze operational data and develop efficiency improvements.
• Ability to establish and maintain effective working relationships with employees, citizens, vendors, and regulatory agencies.
• Ability to communicate effectively both orally and in writing.

Physical Demands

Work in this classification is defined as light work requiring physical exertion of 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, handling and repetitive motions. Work requires dexterity in the hands for typing and operation of standard office equipment and visual acuity is necessary to read handwritten and typewritten materials and to operate a computer terminal. Clear and technical communication skills are required to express or exchange ideas. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing and analyzing written or computer data, visual inspection of products, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Work Environment

Work is primarily performed in an environmentally controlled office environment but requires exposure to outside environmental conditions including extreme heat, cold and noise requiring employees to shout in order to be heard above the ambient noise level; workplace hazards which may include proximity to moving mechanical parts, moving vehicles and atmospheric conditions that may affect the respiratory system including fumes, odors, dust, mists and gases.