Customer Service Coordinator

$16.5 per hour

Total Quality Logistics Columbia

About the Role

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you

Compensation starting at $16.50/hr.
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
Advancement opportunities with structured career paths
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing

Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed

What you need

1+ year customer service experience preferred
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills - face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: Darlington Building, 400 Executive Center Dr Suite 300, Greenville, SC 29615

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

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Vacancy posted 1 day ago

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