Operations Assistant

Operations Assistant

Join MorseLife PACE as an Operations Assistant. For more than 40 years, MorseLife Health System has been setting the standard for exceptional senior care in South Florida. As a nonprofit healthcare system, we are dedicated to enriching the lives of older adults through compassionate care, clinical excellence, innovation, and service.

At MorseLife, learning never stops. As a respected teaching organization, we proudly partner with leading colleges, universities, and healthcare training institutions to educate and mentor the next generation of healthcare professionals. Our academic partners include:

• Academy for Nursing and Health Occupations
• Barry University
• Florida Atlantic University (FAU)
• Florida International University (FIU)
• Keiser University
• Lynn University
• Nova Southeastern University (NSU)
• Palm Beach State College (PBSC)
• South Florida Healthcare Institute
• South University
• University of Miami (UM)

Whether you're beginning your career or bringing years of experience, you'll find opportunities to learn, grow, and make a meaningful impact every day.

Position Summary: This role is responsible for the daily operations and efficient scheduling of specialty appointments in the community, clinics, and medical records. The position encompasses a Schedule Coordinator role as well as Utilization Review Coordinator.

How You'll Make an Impact:

• Scheduling of specialty appointments in the community and coordination of specialty clinics for Pace participants, including coordination of transportation, submission of necessary documentation and confirmation of appointment status.
• Review of medical record requests requesting medical records from specialty providers on confirmed appointments; updating authorizations for hospitalizations, requesting hospital clinicals.
• Cross training for understanding of all aspects of the Operations Assistant position (Scheduling and Utilization Review).
• Professional communication skills and ability to provide excellent customer service to peers, community professionals, and participants.
• Works closely with providers for efficient processing orders.
• Train department on updates to EMR processes as needed.
• All other duties as assigned.

What You'll Bring: Due to data analysis, technical writing, and document control, this position needs to have excellent computer skills. They should know Excel, Word and other supporting quality software. Needs to be detail oriented and organized. Able to learn new skills quickly, manage their time effectively, and spend a lot of time communicating with other staff members Core skills:

• Operational knowledge of Excel {Spreadsheet development}.
• Customer Service and communication skills.
• Experience in PowerPoint, Excel, Word, Outlook.

Benefits & Perks: To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Eligible team members enjoy access to:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Voluntary Life and Supplemental Insurance
• Short-Term and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Employee Referral Bonus Program
• Employee Recognition and Appreciation Programs
• Exclusive Employee Discounts through Tickets At Work
• Free Parking
• On-site Dining and Employee Cafeteria
• Career Growth and Internal Advancement Opportunities

Why You'll Love Working Here: At MorseLife, you're more than an employee. You're part of a team united by a shared mission to enrich the lives of older adults while supporting one another every step of the way.

• Work for a Great Place To Work Certified employer where employees are valued, respected, and supported.
• Join a 5-Star Teaching Nursing Home that is shaping the future of healthcare through partnerships with leading colleges and universities.
• Build your career with an organization that has proudly served South Florida for more than 40 years.
• Work alongside experienced clinicians, interdisciplinary teams, and healthcare students committed to excellence.
• Take advantage of ongoing professional development, continuing education, tuition reimbursement, and opportunities for internal advancement.
• Experience a culture built on our core values of Leadership, Teamwork, Customer Focus, Quality, Impact, and Passion.
• Make a meaningful difference in the lives of residents, patients, families, and fellow team members every single day.

Our Commitment to Excellence: At MorseLife, excellence is more than a goalit's our standard. Every member of our team contributes to creating a culture of compassion, accountability, innovation, and service. We believe that exceptional employee experiences lead to exceptional resident experiences, and we are committed to investing in our people, celebrating their successes, and supporting their professional growth every step of the way.

Ready to Make a Difference? Every interaction has the power to brighten someone's day, restore dignity, and improve quality of life. If you're looking for more than just a job and want to build a rewarding career with an organization that invests in its people and its mission, MorseLife Health System is the place for you. Join a team where you'll be valued, supported, and empowered to grow while helping us continue a legacy of excellence that spans more than four decades.

Employment Requirements: At MorseLife, the safety and well-being of our residents, patients, employees, and visitors are our top priorities. As part of our pre-employment process, all offers of employment are contingent upon successfully completing:

• A 10-panel pre-employment drug screening.
• A Level 2 background screening in accordance with the requirements of the Florida Agency for Health Care Administration (AHCA).
• A post-offer physical examination.
• A QuantiFERON-TB Gold blood test (or other approved tuberculosis screening, as applicable).
• Employment eligibility verification (Form I-9) and any additional pre-employment requirements applicable to the position.

We appreciate your partnership in helping us maintain a safe, healthy, and compliant workplace for those we serve. MorseLife Health System is proud to be an Equal Opportunity Employer. We maintain a Drug-Free Workplace and are committed to fostering a diverse, inclusive, and respectful environment where every team member can thrive.