Customer Service Representative
$21.63 per hourMinnesota Jobs
Hearing Care Advisor
Location: Eden Prairie, MN
Pay: $21.63/hour
Employment Type: Contract-to-Hire
Duration: 6 Months
Schedule: Full-Time
Position Overview
We are seeking customer-focused professionals to join a growing contact center team supporting members with hearing healthcare benefits and services. In this role, you will help individuals understand their coverage, locate providers, and navigate hearing healthcare resources while delivering an exceptional customer experience.
This is not a high-volume call center environment. Success is measured by providing thorough, empathetic support and ensuring members receive the information and assistance they need.
Responsibilities
- Answer inbound calls from members regarding hearing healthcare benefits and coverage
- Verify insurance eligibility and explain available benefits
- Assist members in locating in-network clinics and providers
- Provide information regarding provider networks and available services
- Transfer members to scheduling teams when appointment assistance is required
- Accurately document customer interactions and account updates
- Deliver exceptional customer service with professionalism and empathy
Qualifications
Required:
- High School Diploma or GED
- 2+ years of customer service experience
Preferred:
- 2+ years of call center/contact center experience
- Healthcare customer service experience
- Experience discussing insurance benefits or coverage
- Strong communication and problem-solving skills
- Ability to navigate multiple systems while assisting customers
Schedule
The contact center operates between 7:00 AM and 7:00 PM.
Current shift openings include:
- 8:30 AM to 5:00 PM
- 9:30 AM to 6:00 PM
- Flexibility between 7:00 AM and 7:00 PM preferred
Employees will be assigned a consistent schedule following training.
Training
- Paid training lasting approximately 4 to 6 weeks
- Hands-on learning and job shadowing
- Progressive onboarding based on individual readiness and performance
Why Apply?
- Competitive pay at $21.63/hour
- Contract-to-hire opportunity with long-term career potential
- Supportive and collaborative team environment
- Comprehensive training program
- Opportunity to make a meaningful impact by helping individuals access important healthcare services
If you are passionate about helping others and providing exceptional customer service, apply today!
Vacancy posted 3 days ago
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