BILINGUAL Customer Service Representative - Greensboro

Job Description

Job Description

Bilingual Customer Service Representative

Greensboro, NC | Full-Time | Customer Service | Saf-Gard Safety Shoe Company

About the Role

If you're looking for a customer service role where helping people is the priority, this could be the opportunity you've been looking for. Whether you've worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you'll play an important role in creating a positive experience for our customers.

Saf-Gard® and our sister company SR Max® are growing, and we're expanding our Customer Care Team to support customers across the country. In this role, you'll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.

We're looking for someone who enjoys solving problems, communicating clearly, and building positive relationships. Every interaction is an opportunity to strengthen customer trust and support long-term customer retention.

At Saf-Gard® and SR Max®, we believe in keeping things straightforward. No unnecessary bureaucracy. No corporate runaround. Just good people working together to help hardworking customers stay safe on the job.

What You'll Do

Customer Support & Service

• Respond to customer inquiries through phone, email, and other support channels
• Provide accurate information about products, services, and company programs
• Assist customers with order entry, order status updates, and account-related questions
• Resolve customer concerns and support issue resolution in a professional and timely manner
• Deliver outstanding customer support while maintaining a positive customer experience

Account & Order Management

• Update customer accounts and maintain accurate customer records
• Document customer interactions and follow-up activities
• Coordinate with internal departments to ensure customer needs are addressed
• Support customer retention efforts through proactive communication and service

Team Collaboration & Product Knowledge

• Develop and maintain knowledge of evolving products, programs, and services
• Collaborate with team members to solve customer challenges
• Share customer feedback and insights with internal teams
• Support continuous improvement initiatives within the Customer Care Team

What We're Looking For

• Candidate must be able to communicate fluently in English and Spanish (Verbal & Written)
• Previous experience in customer service, customer support, client services, sales support, or related customer-facing roles
• Call center experience is preferred
• Strong communication and active listening skills
• Ability to build rapport and maintain positive customer relationships
• Excellent problem-solving and conflict resolution abilities
• Strong multitasking and organizational skills
• Ability to work independently while contributing to a collaborative team environment
• Proficiency with Microsoft Office and general computer applications
• Accurate data entry and typing skills
• Experience with CRM platforms such as Salesforce is a plus

Schedule

• Full-time position
• Primary schedule:
  • Monday–Friday, 10:30 a.m. – 8:00 p.m. (in office, one weekday off)
  • Saturday shifts between 8:00 a.m. – 2:00 p.m. or 2:00 p.m. – 8:00 p.m. (hybrid)
• Candidates should also be available to work traditional business hours when needed
• Schedule details will be discussed during the interview process

Compensation & Benefits

• Company-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 days
• Multi-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)
• 8 paid holidays per year
• PTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year). Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)
• 401(k) plan with 50% employer match on first 6% of employee base pay
• Stable, long-term career opportunities with room for growth and advancement
• Supportive, team-oriented work environment
• Cross-training and development opportunities across departments
• Full company-paid benefits for eligible full-time positions

About Saf-Gard® & SR Max®

For more than 40 years, Saf-Gard® has helped organizations protect their employees through safety footwear programs that serve manufacturing, government, hospitality, distribution, and service industries. Our sister company SR Max® extends that mission by providing industry-leading slip-resistant footwear solutions that help workers stay safe and productive on the job.

We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.

At Saf-Gard® and SR Max®, you're not just another employee buried in a corporate machine. We're a close-knit team that believes in working hard, helping each other out, and treating people the right way. We've built a culture around trust, teamwork, and common sense, and it's helped us grow for more than four decades.