Change Manager

Roles and Responsibilities

• Lead change management activities for business transformation, technology implementation, and digital adoption programs.
• Drive change initiatives from a business and analytics perspective, ensuring alignment with organizational objectives and business priorities.
• Develop and execute change management strategies, communication plans, training programs, and adoption initiatives.
• Partner with senior leadership and key stakeholders to build alignment, manage expectations, and drive engagement throughout the transformation lifecycle.
• Translate complex technical concepts into clear, accessible messaging for non-technical audiences.
• Assess organizational readiness, identify resistance to change, and develop strategies to address adoption barriers, particularly in environments with legacy systems and established ways of working.
• Develop and deliver executive presentations, stakeholder updates, leadership briefings, and change communications.
• Collaborate with business teams, analytics teams, and technical stakeholders to ensure changes are effectively communicated and implemented.
• Drive user engagement and adoption of new technologies, tools, processes, and ways of working.
• Identify risks, issues, stakeholder concerns, and adoption challenges, escalating them promptly and effectively to the appropriate leadership teams.
• Monitor change readiness, training effectiveness, stakeholder engagement, and adoption outcomes to identify improvement opportunities.
• Support digital transformation initiatives involving Microsoft 365, Copilot, and other enterprise technology solutions.

Required Qualifications

• Experience in organizational change management, business transformation, communications, training, or technology adoption programs.
• Demonstrated ability to lead change initiatives in complex organizations with legacy systems, established processes, and long-standing organizational cultures.
• Strong stakeholder management skills, including experience engaging senior leadership and executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to translate technical information into business-friendly messaging.
• Strong presentation skills and the ability to communicate effectively with both technical and non-technical audiences.
• Experience developing change strategies, communication plans, training materials, and adoption programs.
• Strong analytical, problem-solving, and critical-thinking skills, with a business-focused approach to transformation.
• Ability to identify risks and roadblocks, make sound judgments, and escalate issues quickly and effectively.
• Proven ability to influence stakeholders, build relationships, manage resistance, and drive adoption across diverse teams.
• Comfortable operating in a highly visible role with competing priorities and frequent interaction with senior leadership.

Preferred Qualifications

• Experience in the retail industry, preferably in a complex, multi-stakeholder environment.
• Experience supporting Microsoft 365, Microsoft Copilot, or enterprise-wide digital transformation initiatives.
• Experience leading business change and adoption programs involving legacy technology environments and organizational culture shifts.
• Familiarity with business analytics, technology-enabled process improvements, and enterprise transformation programs.