Director, Enterprise Innovation & Launch

Role Description

The Director, Enterprise Innovation & Launch is responsible for accelerating SSI’s ability to deliver solutions from concept to market adoption with speed, consistency, and measurable impact. This role plays a critical part in establishing the Enterprise Transformation Office (ETO), enabling rapid innovation, and ensuring consistent, coordinated, and high-quality communication across the client lifecycle.

The Director establishes the governance and operating discipline required to scale—defining cross-functional processes, aligning stakeholders, and driving accountability across the organization. Operating in a hands-on, roll-up-your-sleeves capacity, this individual drives execution through influence, building alignment, surfacing risks, and delivering results across teams.

Duties and Responsibilities

• End-to-End Launch Execution (Concept → GA)
  • Lead execution of solution launches from concept through GA and early stabilization, ensuring alignment to business and client outcomes.
  • Establish ownership, timelines, and deliverables across cross-functional teams, including downstream implementation and support readiness.
  • Design and manage beta and early release programs to validate readiness, capture feedback, and ensure successful transition to scale.
  • Ensure all-company readiness and post-launch execution alignment, aligning Sales, Marketing, Client Relations, Support, and Professional Services.
• Launch Governance & Accountability
  • Define and enforce a standardized, phase-gated launch framework (tollgates, entry/exit criteria, success measures).
  • Track progress, identify risks, and drive accountability to maintain momentum, resolving cross-functional dependencies and execution tradeoffs.
  • Align with enterprise prioritization, SDLC, and DevOps release schedules; maintain visibility through ADO, Aha!, or similar tools.
• Client Lifecycle & Go-to-Market Communication Coordination
  • Drive cross-functional alignment on communication strategy, timing, and delivery ensuring a cohesive client experience across the lifecycle.
  • Coordinate go-to-market, launch, and ongoing client communication across Marketing, Solution Management, Engineering/DevOps, and Client Relations.
  • Establish and enforce standardized communication practices and coordination points across the lifecycle, reducing fragmentation and ensuring consistency across teams.
• Data, Metrics & Performance Visibility
  • Partner with Solution Management and data teams to advance and evolve client-facing reporting and analytics capabilities.
  • Define and track KPIs for launch success and client impact (e.g., on-time GA, adoption, quality, measurable outcomes).
  • Develop reporting to provide visibility into launch readiness, execution risks, post-launch performance, and ongoing solution value.
• Innovation & Rapid Proof of Concept (POC) Enablement
  • Establish and lead a lean, cross-functional POC capability to rapidly test new concepts and opportunities.
  • Define intake, prioritization, and success criteria to support rapid experimentation, informed go/no-go decisions.
  • Transition validated POCs into the formal launch pipeline for scaled delivery under established launch governance.
• Enterprise Transformation Office (ETO) Activation
  • Stand up Innovation & Launch capability, including governance, tollgates, and readiness model.
  • Lead enterprise project coordination for priority initiatives, aligning to ETO governance (in partnership with leadership).
  • Establish cross-functional operating rhythms, including execution cadences, escalation paths, and stakeholder alignment.
  • Support the development of the broader ETO model, informing structure, role design, and scaling approach over time.
  • May lead or coordinate adjacent ETO capabilities (e.g., enterprise project management and cross-functional execution) until dedicated roles are established.
• Continuous Improvement & Capability Build
  • Standardize launch and innovation practices across solutions to reduce variability and improve predictability, release velocity, and scalability across the organization.
  • Evolve the Enterprise Launch & Innovation function to support SSI’s growth and strategic priorities.

Qualifications

• Proven experience delivering solutions from concept through GA.
• Strong cross-functional leadership and stakeholder coordination.
• Ability to drive outcomes through influence (not formal authority).
• Strong analytical and reporting capabilities.
• Experience in healthcare technology.

Requirements

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
• Must be able to proficiently speak, read and write in English.

Benefits

• Competitive salaries.
• Excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation, and tuition reimbursement.

Experience and Education Requirements

• Education
  • Minimum: Bachelor’s degree in Computer Science, Industrial Engineering, Operations, Business Administration.
  • Preferred: Master’s degree in Computer Science, Industrial Engineering, Operations, Business Administration.
• Years of Experience
  • 5–10+ years in SaaS, product operations, or launch/program leadership.
  • 3–5+ years in Product Management or Product Operations specifically focused on data analytics, reporting, or intelligence solutions.
  • 3–5+ years in Agile/SDLC environments/scrum.
• Certifications
  • Preferred: PMP (Project Management Certification).
  • Preferred: LSSGB (Lean Six Sigma Green Belt).