Parking and Transport Manager

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary Manages, supports and provides direction to Parking & Transportation team members and assists in the development of program policies, procedures, assessments and evaluations. Ensures the control process of data systems are met. Monitors and measures service metrics and utilizes data to develop standards, improvements and changes to process. Provides guidance and support to front line team members. Assists with procedure development and ensures adherence in operations. Ensures that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the FIU Parking and Transportation Services standard. Manages and coordinates operational staffing needs for projects and assignments. .Serves as a liaison between the various departments of FIU to support the department's initiatives Plans and directs operations improve productivity and efficiency and ensure staff coverage. Trains, supervises, and evaluates parking staff to ensure high performance and adherence to service standards. Conducts periodic evaluations to assess system functionality and customer satisfaction. Collaborates with university leadership on strategic initiatives to enhance transportation and parking services. Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator. Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Oversees on-demand, shuttles and golf cart transportation services, coordinate with technology vendors and service providers to enhance user experience and system integration. Manages and optimizes parking management software for permitting and enforcement, analyzing system data to identify trends, enhance operational efficiency, and implement necessary improvements. Works with IT and vendors to resolve system issues, implement upgrades, and maintain cybersecurity protocols. Trains staff in software functionalities and best practices. Minimum Qualifications Bachelor's degree and four (4) years of related experience; OR eight (8) years of related experience; OR an equivalent combination of relevant education and/or experience. Desired Qualifications Maintenance operations experience Job Category Administrative Advertised Salary $50,000 - $55,000 Work Schedule End time: 2:30 PM End time: 11:00 PM Pre-Employment Requirements Criminal Background Check Driver's License Check Other Information Ability to work flexible hours as needed. Ability to work occasional evenings, weekends and at locations outside of the University Travel to FIU Campus Ability to work occasional evenings, weekends, and holidays. Ability to Travel to FIU Locations and/or FIU Campuses. Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affi All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity. #J-18808-Ljbffr Florida International University