Restaurant General Manager

Franchise Restaurant Manager

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Basic Function

To ensure the orderly and efficient functioning of assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness and hospitality (CHAMPS) and the Taco Bell (LAST) system.

Job Specifications

1. High school education or equivalent is required.
2. Must have comprehensive understanding of all aspects of restaurant management and prior food service experience.
3. Must possess a valid Drive License.
4. Must have access to a vehicle to drive periodically on Company Business.
5. Must have current liability insurance in your name.
6. Must have a home or cellular telephone and if not must get one within three weeks of starting the position.
7. Requires good interpersonal communication skills to direct employees and work with customers.
8. Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise.

General Responsibilities

1. Ensure customer satisfaction.
2. Provide excellence in quality, service, cleanliness, and hospitality.
3. Create and maintain a positive and cooperative atmosphere among employees and customers.
4. Enforces all safety rules, policies, and procedures.

Job Training

Normally, one to two years required to gain job knowledge. Job normally performed under general supervision. Position requires continuous customer and employee contacts.

Decision Making Responsibilities

Manages all aspects of restaurant operations; hires, counsels and trains employees; ensures adherence to policies and procedures, and safety program.

Working Conditions

Work area temperature may be extreme and noise level may be high at times.

Consequence Of Errors

Dissatisfied customers and employees, loss of revenue.

Key Activities

1. Assists with budget decisions and implementation.
2. Ensures adequate staffing within the restaurant.
3. Follows specified procedures for inventory control.
4. Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system.
5. Performs employee performance reviews and counseling.
6. Works as a team member to assure constant and consistent customer satisfaction through CHAMPS.
7. Quickly prepares customers' orders according to specifications and with the highest possible quality.
8. Prioritizes work load, always serving customers first, then maintaining dining room, and then maintaining work area.
9. Operates all kitchen equipment.
10. Acknowledges and speaks to customers when possible in a friendly and courteous manner.
11. Reports any needed equipment and/or facilities repair to the Maintenance Department.