Volunteer Specialist

Help older New Mexicans stay connected to the care they need. The Non-Metro Area Agency on Aging is seeking a highly organized, compassionate, and community-minded Volunteer Specialist to support the Volunteer Driver Program (VDP). This position plays a direct role in helping adults age 60 and older remain healthy and independent by connecting them with trained volunteer drivers for transportation to non-emergency medical appointments. The Volunteer Specialist is the central connection between older adults, caregivers, volunteers, healthcare providers, and community partners . The position recruits and trains volunteers, coordinates transportation schedules, responds quickly when plans change, and ensures riders receive dependable and respectful service. This is an ideal role for someone who enjoys working with people, solving problems, managing details, and building relationships in the community. Duties Percent of total Volunteer and rider orientation, training, and technical assistance 20% Other volunteer activities or duties as assigned 10%

EXAMPLES OF WORK PERFORMED

Schedule appropriately matched transportation assistance to non-emergency medical appointments per VDP program requirements. Respond promptly to all cancellations and rescheduling requests from volunteers, older adults and caregivers. Maintain accurate information and schedules in Non-Metro AAA’s volunteer management software to ensure that assignments and services are communicated, coordinated and delivered in a quality and timely manner. Recruit, interview, and train compassionate and competent volunteers. Conduct ongoing volunteer recruitment at community events, conferences, and networking opportunities, or as directed. Conduct orientation and training for providers, older adults, and caregivers. Work with older adults and caregivers to ensure that program protocols are understood and followed. Provide phone and email coverage for all incoming inquires. Manage referrals and coordinate connections to appropriate resources and services. Address concerns and feedback in a timely manner. Maintain HIPAA and confidentiality compliance. Lead outreach initiatives to understand community needs and encourage community engagement. Complete accurate monthly reporting in Non-Metro AAA reporting system/s. Match potential volunteers with other volunteer opportunities and refer as appropriate. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, participating in professional societies. Contribute to team effort by accomplishing related results as needed. Other duties as assigned or necessary to meet the goals and objectives of NCNMEDD.

SKILLS REQUIRED

Specific to Position Strong computer and database management skills Excellent customer service skills and communication with clients, caregivers, providers, and the public Ability to respond quickly and professionally, and to maintain professional relationships with clients, caregivers, providers, and the public Employs compassion and “active listening” Knowledge and comfort working with a diverse population Ability to complete tasks accurately with limited supervision Ability to coordinate input from various organizations/individuals Valid NM driver’s license Bilingual in English/Spanish is preferred but not required General Proficient in use of computers, Microsoft Office, and the Internet Ability to work independently, prioritize tasks, and meet deadlines Ability to assess and prioritize multiple tasks, projects and demands Ability to make good, sound judgment decisions Ability to communicate clearly and concisely, verbally and in writing Application of problem solving techniques Ability to work and perform in conflict/crisis environments Maintains effective working relationships with NCNMEDD staff, partner organizations, and customers Demonstrates behavior that maintains the organization’s credibility, integrity, and positive image in the community SUPERVISORY RESPONSIBILITIES None.

TRAVEL

This position requires travel throughout New Mexico and for professional development. A valid driver’s license is required.

PHYSICAL DEMANDS

This position requires basic physical demands for working in an office environment including, sitting for long periods, using computers and other typical office equipment, driving a car/van, carrying documents, and walking.

TRAINING

HIPAA training is required for this position. Standard training for all employees will be applied to this position as well as any training deemed beneficial by management in the future.

DECISION-MAKING

This position requires the use of discretion and independent judgment with respect to matters of significance for the agency and consumers, as well as typical decision-making responsibilities required in a day-to-day office working environment.

COMMUNICATIONS

Reports to the Case Management Coordinator and interacts with NCNMEDD employees and contractors, the public, clients and their caregivers, service providers, government agencies, state and local elected officials, and private and/or corporate entities.

EQUIPMENT USED

Typical office equipment will be used such as computers, calculators, phones, copier/printers, projectors, and cars/vans.

WORK ENVIRONMENT

This position will require working in various environments, including clients’ homes, agency offices, outside and in public places. This position will work in a standard, smoke-free, indoor office environment with other staff.

SALARY RANGE

Level I : 3-5 years direct experience, $35,000-$45,000 II : 3-5 years direct experience and Associates degree in related field, $45,000 - $55,000 III : 5-7 years direct experience and Bachelor's degree in related field, $55,000-$65,000 This position allows substitution of education for experience and vice-versa, calculated at the discretion of management.

APPLICATION DETAILS

Salary will vary based on education and experience. Position will remain open until filled. NCNMEDD provides Public Employee Retirement Association of New Mexico (PERA) retirement. Quality benefits package includes medical, dental, retirement and paid time off. Candidate selected for full-time employment must successfully complete all pre-employment screening and requirements prior to commencing employment. Applicants must complete NCNMEDD Employment Application at Email Amanda Martinez (View email address on click.appcast.io ) with any questions. #J-18808-Ljbffr North Central New Mexico Economic Development District