Payroll Customer Service and Support Specialist

Job Description

Job Description

Customer Service and Support Specialist ????Marblehead, Ma | ???? Hybrid/In-Office/Remote | ???? Full-TimeAre you passionate about client service and ready to take the next step in your career in payroll and HR tech? Join our team as a Customer Service and Support Specialist and help businesses thrive by supporting them through their payroll, tax, and HR technology needs.In this role, you'll work directly with clients to resolve payroll inquiries, build onboarding and benefits tools in the isolved platform, and train users on best practices. You'll manage support cases through our CRM, contribute to process improvements, and become a trusted partner to the organizations we serve.We're looking for someone who is detail-oriented, tech-savvy, and confident communicating with clients across various channels. Prior experience in payroll or using platforms like isolved is a plus - but above all, we're looking for someone with a customer-first mindset and a drive to grow.What You'll Do:Support clients with payroll, tax, timekeeping, benefits, onboarding, and moreTroubleshoot issues, ensure data accuracy, and provide platform trainingManage tasks through CRM systems like Salesforce and collaborate with internal teamsHelp improve our service and client experience through proactive supportWhat You Bring:Experience in payroll, tax, or HR systems preferred (especially isolved)Clear communication skills and strong attention to detailAbility to manage multiple priorities and maintain a solution-oriented mindsetA collaborative, team-focused attitudeWhat We Offer:Competitive salary Medical, dental, vision, and 401(k) with company matchPTO and company-paid holidaysOngoing training and career developmentA supportive, team-oriented culture that values your contributionsReady to make an impact and grow your career with a company that puts people first? ???? Apply now and let's grow together.#hiring #payrolljobs #customersupport #HRtech #iSolved #careers #CommPayHr