Overnight Shelter Advocate - Part Time

Opportunity Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides a welcoming, safe, respectful and dignified atmosphere that engages the guests while keeping them sheltered, safe and healthy. The Overnight Shelter Advocate provides overnight guests with culturally inclusive support, assistance and a nurturing environment, consistent with the mission, philosophy and policies of Rosie’s Place. Key Responsibilities Provide a welcoming and secure environment for overnight program guests and ensure their safety. Intervene in guest crises or emergencies in a dignified and respectful manner. Maintain guests’ confidentiality and observe professional boundaries when working with guests. Supervise any volunteers on overnight shifts. Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift. Enter a complete account of shift activity in the Salesforce daily log. Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner. Manage the guest daily services calendar/schedule. Keep track of all daily services. Perform any additional duties assigned by the Overnight Program Manager. Requirements We are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Minimum 2 years direct service experience working with women who have experienced poverty and homelessness (required) Strong commitment to social justice and the mission of Rosie’s Place Bilingual (Spanish/English or Haitian Creole/English) strongly preferred Excellent problem‑solving skills with the ability to exercise sound judgement and think quickly on your feet Strong interpersonal skills. Ability to work well and effectively communicate with other department employees. Strong customer service mindset with effective and diplomatic, yet supportive communication style Dependable, flexible and able to work effectively in a collaborative and busy department Proficiency in Microsoft Office applications Hours 2 shifts available at 16 hours per week: Shift 1: Monday & Tuesday, 11:30 pm to 7:30 am Shift 2: Wednesday & Thursday, 11:30 pm to 7:30 am What We Offer The hourly pay rate for this part‑time (16 hour), non‑exempt position is $25 per hour. Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour. Work Expectations The Overnight Shelter Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. All employees must follow our safety protocols related to COVID‑19. Employees must be up to date with COVID vaccinations, with medical or religious exemptions considered. Commitment to Equity, Diversity and Inclusion At Rosie’s Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law. #J-18808-Ljbffr Rosie