NOC Support Technician- MSP Support

NOC Technician (Tier 1–2) — MSP Support  

Early   to Mid- Career Opportunity  

Own the Customer Experience. Build Something That Matters.  

Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before? 

Are you looking for a role where you are trusted to own   problems through resolution —not just close tickets? 

If so,   we’d   love to   meet   you.  

RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.  

We believe customers should be able to  #ExpectMore   from their technology provider—and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.  

This role   sits at the heart of our Network Operations Center (NOC) .   You 'll   monitor   customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers .  

Veterans are encouraged to apply.  

Our Core Values  

Enjoy the Journey  

We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.  

Embrace Development  

We invest in continuous learning and long-term career growth.  

Extreme Ownership  

We take responsibility, follow through, and see problems   through to   resolution.  

Stronger United  

We succeed as a team through communication, trust, and collaboration.  

Create Wow  

We go beyond expectations to deliver exceptional experiences for customers and teammates.  

What   You’ll   Do  

As a   NOC Technician,   you'll   monitor   customer environments, respond to issues, and own them through to resolution—supporting our full customer base .  

• Own onboarding, setup, and activation for MSP customers  
  

• Serve as a primary point of contact for customer issues and technical questions  
  

• Troubleshoot networking, connectivity, and device-related issues  
  

• Coordinate internal teams to ensure fast,   accurate   resolution  
  

• Monitor customer environments and proactively   identify   issues  
  

• Maintain documentation and system records  
  

• Collaborate with engineering,   implementation , and   customer   teams  
  

• Continuously improve processes and customer experience  
  

You are not just closing tickets—you are owning outcomes.  

Who Thrives Here  

We are looking for someone who:  

• Takes full ownership   and follows through—owns the problem rather than assigning blame  
  

• Communicates clearly and confidently