Front Desk Receptionist

Summary

We are seeking a professional and highly organized Front Desk Coordinator to serve as the first point of contact for patients within our medically supervised weight management and hormone optimization clinics. This role plays a critical part in delivering exceptional patient experience while ensuring smooth daily clinic operations. The Front Desk Coordinator is responsible for managing scheduling, confirming calls, patient check-in/check-out, and administrative workflows that support both clinical and operational efficiency. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment.

Essential Job Functions

• Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience.
• Manage patient flow throughout the day to minimize wait times and support smooth clinic operations.
• Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches.
• Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism.
• Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members.
• Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day.
• Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards.
• Track and maintain inventory of medical and retail supplies to support daily clinic operations.
• Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces.
• Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience.
• Perform other related duties in support of the organization’s mission.

Competencies

• Strong interpersonal and customer service skills.
• High level of organization and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Professional demeanor and polished communication skills.
• Comfort working with technology, scheduling systems, and EMR platforms.
• Reliable, punctual, and team-oriented.

Supervisory responsibilities

• N/A

Work Environment/Physical Demands

• 2Frequent direct interaction with patients in a clinical setting.
• Prolonged periods of standing, sitting, and moving throughout the clinic day.
• Regular use of computer systems, scheduling platforms, and phone communication.
• May be required to lift or move light office and retail supplies (up to 25 lbs).

Required Education and Experience

• High school diploma or equivalent required.
• 1+ year of experience in customer service, administrative support, medical office, or retail environment preferred.
• Experience managing schedules and processing transactions strongly preferred.

Preferred Education and Experience

• Experience in a healthcare, medical spa, weight loss, or wellness setting.
• Familiarity with EMR systems and point-of-sale platforms.