Field Service Representative

Job Description

This position is responsible for performing duties involving utility service connections, minor repairs of metering equipment and field investigations, and training personnel.

Annual Salary Range- $36,732.80. Internal rates may vary based on the selected candidate's current grade.

Ideal Candidate

The ideal candidate for the Field Service Representative (Tier 1) position possesses at least one year of experience performing utility-related field service work orders, demonstrating a solid understanding of utility operations, service protocols, and customer engagement in the field. They are capable of performing physically demanding tasks in a highly diverse role, including working outdoors in a subtropical climate and adverse weather conditions. The candidate consistently maintains a high level of performance and reliability, regardless of environmental challenges. A strong working knowledge of Microsoft Office 365 is essential, along with hands-on experience using a database program. This allows the candidate to manage data accurately, communicate effectively, and support operational efficiency. In addition, the candidate should have experience reading water meters, ensuring accurate data collection, and a thorough understanding of water utility systems. Overall, the ideal candidate is dependable, adaptable, and technically proficient, with the field experience and resilience needed to succeed in a demanding and customer-focused utility service role.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.

Job Identification 4573. Job Category Utilities. Posting Date 10/27/2026, 04:06 PM. Apply Before 11/04/2026, 04:59 AM. Locations 334 N Falkenburg Rd, Tampa, FL, 33619, US.