Operations Specialist

Operations Specialist – In-Store

As an Operations Specialist – In-Store, you'll play a pivotal role in driving retail excellence across local markets and channels. You'll be the go-to expert for retail support, training, and process guidance—ensuring every store meets productivity and compliance goals while delivering a seamless customer experience.

Responsibilities:

• Ensure all objective submissions meet standardized compliance and capacity management requirements.
• Collaborate with retail management to review promotions before release, ensuring alignment and readiness.
• Audit content locker submissions for consistency and compliance with brand standards.
• Support local geography requests and provide training to maintain standardized processes.
• Analyze and review dashboards with retail teams prior to releasing new or discontinued items.
• Manage promotional dashboards daily, including submission and escalation of retail requests.
• Accurately complete territory changes by established deadlines.
• Provide responsive support to supervisor requests and contribute to cross-functional initiatives.
• Identify inefficiencies in retail systems and lead efforts to improve processes.
• Maintain and enforce published retail system procedures to ensure operational consistency.

Qualifications:

Education & Experience:

• High School Diploma or GED required.
• Minimum of 3 years of experience in marketing, retail operations, or reporting.

Technical Skills:

• Proficiency in Retail iQ report functions.
• Familiarity with NARS reporting tools and workflows.
• Working knowledge of MDM system functions.

Core Competencies:

• Strong analytical and comprehension skills.
• Sound judgment and decision-making abilities.
• Ability to work independently with minimal supervision.
• Excellent time management and organizational skills.

Physical Requirements:

• Ability to see and perceive color accurately.
• Strong listening and communication skills.

About Us:

Acosta is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do – it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.