Senior Manager, Clinical Operations & Strategy

Senior Operations Manager, Clinical Operations New York (Hybrid) Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best‑in‑class outcomes for their employees globally. With our innovative platform, we’ve generated a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Operations & Strategy, the Senior Operations Manager, Clinical Operations is a high‑impact operator responsible for designing and delivering a portfolio of margin‑ and performance‑improving programs across Clinical Operations. Working day‑to‑day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product, you will translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build‑and‑run role: diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability). This hybrid role is based in New York City and requires an expectation of being in the office 2–3 days a week. The office is located at 60 Madison Avenue. Occasional travel may be required for company or team events. What you’ll do Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin Drive “top of license” and care model optimization workstreams—shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways Implement incident management + problem management to reduce repeat issues, shorten time‑to‑resolution, and improve reliability Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans Drive cross‑functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops Anticipate risks early and unblock relentlessly—surfacing trade‑offs and pushing decisions to closure Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets Build and socialize executive‑ready narratives that communicate progress, risks, decisions needed, and expected impact Coach partners on operational rigor: how work gets measured, managed, and improved What success looks like in this role Build the operating system: establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively Deliver measurable margin impact: own and ship a portfolio of initiatives with finance‑aligned baselines, targets, and tracking—driving durable workflow/tooling changes that stick (not one‑time fixes) Scale reliability and leader leverage: implement incident + problem management and “program health” mechanisms to reduce fire drills, shorten time‑to‑resolution, improve adoption, and increase leader span of control through better systems and reporting Make execution predictable: turn ambiguous, cross‑functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision‑making, and sustained performance improvements across Clinical Operations What you’ll bring 4–6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high‑growth tech or startups (or equivalent), with a proven track record of shipping cross‑functional programs into real operations Strong “operator” DNA: you can design the plan and make it real—process, tooling, adoption, measurement, and accountability Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact Excellent program leadership: structure, prioritize well, run great forums, and close decisions quickly Systems thinking: build mechanisms that scale—cadences, dashboards, incident/problem management, and clear ownership models Comfort with ambiguity, high standards, and fast‑moving environments Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high‑volume service environments is preferred Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred The target base salary range for this position is $121,000 - $153,830 , and it is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health Note : We have even more benefits than listed here and below; your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health,Dental,Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts; HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning Yearly allotment of no‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. Competitive paid time off policies including vacation, sick leave, and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents. Access to Noom , a weight‑management program—based in psychology, tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. Access to BrightHorizons , which provides sponsored child care, back‑up care, and elder care. Up to $1,000 professional development reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health. Our Values Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr Spring Health