Service Coordinator
$65k - $85kSelectek
Job Description A Service Coordinator to be the internal point of contact for parts and service requests after a machine ships. You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. Required:
- Experience: 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or a related manufacturing field.
- Technical fluency: comfortable reading mechanical and electrical drawings, talking through a control system over the phone, and helping diagnose issues without being on-site.
- Quoting ability: able to scope parts and service work and put together an accurate quote for labor, travel, and materials.
- Customer presence: you can handle a frustrated customer on a bad day and leave them feeling taken care of. Strong written and verbal communication.
- Organization: you can juggle a triage queue and an open-quote list without anything falling through the cracks. Nice to Have
- Associate or bachelor's degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable.
- Experience with ERP systems and service management software.
- Background with PLCs, motion control, pneumatics, or robotics.
- Service Triage
- Be the first point of contact for incoming service calls and emails from customers.
- Gather the right information up front: ask good questions, review machine history, and determine whether the issue is a quick fix, a parts order, or a site visit.
- Prioritize by urgency and impact: a downed production line gets a different response than a routine preventive maintenance (PM) request.
- Set clear expectations with the customer on next steps, timing, and cost, and route the work to the right internal team.
- Quoting: Spare Parts
- Handle incoming spare parts requests: identify the right part, confirm availability, and quote pricing and lead time.
- Work with purchasing and engineering when a part needs to be sourced, substituted, or identified from an older build.
- Flag recurring parts demand so critical items can be kept on the shelf.
- Quoting: On-Site Service Visits
- Scope and quote on-site service visits, including travel, labor, and any parts required.
- Coordinate with engineering and the field team so the quoted scope matches what can actually be executed. Follow up on open quotes and convert approved ones into scheduled work.
- Coordination & Records
- Coordinate parts availability, technician scheduling, and shop resources for service work with purchasing and production.
- Pull in engineering when a service issue points to a deeper problem, and pass field learnings back to the team.
- Make sure service work is documented and handed to finance for accurate, on-time billing.
- Keep clean records of service activity: work orders, quotes, service reports, parts movement, and customer communications.
Vacancy posted 2 days ago
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