Creative Solutions Manager

Creative Solutions Manager

Intuitive is a mission-driven company focused on improving people's lives through minimally invasive care while enabling our customers (surgeons, pulmonologists, care teams, and hospital executives) to provide patients with the best health outcomes. As a team and community, we work together to help transform healthcare around the world. This provides the Brand & Creative (B&C) production team with many opportunities to tell life changing, transformational stories across channels and formats.

The Creative Solutions Manager is a key contributor responsible for supporting cross-functional creative initiatives across Brand and Creative (B&C). This role partners with stakeholders and internal teams to coordinate project intake, execution, and delivery, ensuring alignment with business goals and creative standards.

You will support intake, discovery, and project setup, help manage project lifecycles, and maintain clear communication across stakeholders and project teams. Working closely with senior team members and leadership, you will assist in evaluating project needs, tracking progress, and ensuring timely delivery of high-quality creative outputs.

This role requires strong organizational skills, sound judgment, and the ability to manage multiple priorities with moderate complexity. You will operate with general guidance on new assignments while independently managing day-to-day responsibilities.

Stakeholder Management

• Support stakeholder communication across creative initiatives.
• Build and maintain effective working relationships with internal partners.
• Provide regular status updates and ensure alignment on project expectations.
• Escalate risks or issues to senior team members as needed.

Brand & Creative (B&C) Management

• Manage and support the intake process (e.g., Workfront), ensuring accurate documentation and routing.
• Assist in project initiation activities including briefing, discovery, and kick-off.
• Support evaluation of project requirements and feasibility in partnership with leadership.
• Maintain project records and ensure proper documentation throughout the lifecycle.

Program & Project Execution

• Develop and maintain project timelines and track progress against milestones.
• Coordinate with Creative Project Managers (CPMs) and cross-functional teams to ensure alignment.
• Support quality assurance (QA) reviews to ensure creative outputs meet brand standards.
• Assist with project execution across multiple initiatives, flexing to meet team needs.

Risk & Issue Management

• Identify potential risks and issues and communicate them proactively.
• Support resolution of project challenges with guidance from senior team members.
• Adapt to shifting priorities while maintaining focus on delivery timelines.

Communication & Collaboration

• Communicate effectively with team members and stakeholders across functions.
• Tailor messaging appropriately for different audiences.
• Contribute to presentations, project updates, and team discussions.

Process Improvement & Operational Support

• Identify opportunities to improve workflows and team efficiency.
• Support implementation of process improvements and tools.
• Contribute to documentation and standardization of processes.

Expectations at This Level

Scope

• Applies full knowledge of area of specialization to support project and program execution.
• Works on assignments of moderate scope and complexity.
• Contributes to team and project goals through effective execution.

Complexity

• Resolves a range of issues requiring evaluation of identifiable factors.
• Uses judgment to select appropriate methods and techniques.
• Escalates more complex or ambiguous challenges as needed.

Communication

• Builds strong working relationships within and across teams.
• Communicates clearly and effectively with stakeholders.
• Demonstrates the ability to influence within own area of expertise.

Supervision

• Works independently on day-to-day tasks with limited supervision.
• Receives general guidance on new assignments or complex initiatives.
• Supports and may guide less experienced team members.

Qualifications

Required Skills, Experience, and Training

• 5+ years of relevant experience.
• Bachelor's degree preferred.
• Solid program/project management skills, preferably within creative or marketing environments.
• Experience managing multiple projects and priorities simultaneously.
• Familiarity with project management tools (e.g., Workfront, Jira, or similar).
• Strong organizational, problem-solving, and communication skills.
• Ability to work effectively in cross-functional teams.
• Attention to detail and commitment to quality.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.