Banquet Houseman - Full Time

Job Description

Job Description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $25.00 Hourly

At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Banquet Houseman , you will play an essential role in supporting the successful execution of meetings, conferences, weddings, social events, and other functions at M Social Sunnyvale. You will assist with room setups, event breakdowns, furniture movement, equipment organization, and maintaining clean and guest-ready event spaces.

This role is ideal for someone who is dependable, physically active, detail-oriented, and enjoys working as part of a team in a fast-paced hospitality environment.

Your Impact – Events & Guest Experience

You will help create seamless and memorable events by ensuring banquet spaces are properly set, maintained, and reset according to event specifications. Your work behind the scenes allows the banquet service team to focus on delivering exceptional experiences to our guests.

What You'll Be Doing

Banquet Setup & Breakdown

• Set up banquet rooms according to event diagrams, specifications, and standards
• Arrange tables, chairs, staging, dance floors, risers, and other event equipment
• Assist with setting up meeting rooms, reception areas, and event spaces
• Break down and reset event spaces promptly following functions
• Move furniture and equipment safely and efficiently
• Ensure rooms are properly arranged before guests arrive
• Make adjustments to room setups as directed by banquet management

Event Support

• Support banquet servers and supervisors during events
• Assist with delivering and removing tables, chairs, equipment, and supplies
• Replenish water stations, service areas, and other banquet supplies as needed
• Assist with buffet and beverage station setup and breakdown
• Respond promptly to requests from banquet leadership
• Help ensure event spaces remain clean, organized, and guest-ready throughout the function

Cleanliness & Organization

• Maintain cleanliness and organization of banquet rooms, storage areas, hallways, and service areas
• Remove trash, debris, and used equipment from event spaces
• Clean and organize banquet equipment after use
• Return tables, chairs, equipment, and supplies to designated storage areas
• Maintain proper organization of banquet storage rooms
• Report damaged or missing equipment to management

Guest Experience

• Maintain a professional, friendly, and helpful presence around guests
• Respond to guest requests appropriately or direct them to the appropriate team member
• Help maintain a clean, comfortable, and welcoming event environment
• Be attentive to the needs of guests while working throughout event spaces
• Represent the M Social brand through professionalism and a positive attitude

Team Collaboration

• Work closely with Banquet, Food & Beverage, Culinary, Engineering, and other hotel departments
• Communicate effectively with banquet supervisors regarding event requirements and operational needs
• Support the team during high-volume events and multiple-function days
• Assist coworkers wherever needed to ensure successful event execution
• Maintain a positive, respectful, and team-focused work environment

Safety & Compliance

• Follow all hotel safety policies and procedures
• Use proper lifting and equipment-handling techniques
• Follow food safety and sanitation procedures when assisting with food and beverage areas
• Keep walkways, exits, and event spaces free of hazards
• Report spills, damaged equipment, safety hazards, or maintenance concerns promptly
• Follow proper procedures when operating or moving banquet equipment

Requirements

• Passion for hospitality and creating memorable guest experiences
• Positive, dependable, and team-oriented attitude
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organization
• Ability to follow event diagrams, instructions, and setup specifications
• Willingness to assist wherever needed
• Professional appearance and attitude
• Flexibility to work evenings, weekends, holidays, and varying shifts

Technical / Role-Specific Requirements

• Previous banquet, hotel, restaurant, event, or hospitality experience preferred
• Ability to safely move and arrange banquet furniture and equipment
• Basic understanding of banquet room setups preferred
• Ability to read and follow setup diagrams and written instructions
• Food Handler Card required or ability to obtain upon hire, as applicable
• Ability to safely operate basic banquet equipment after appropriate training

Preferred Qualifications

• Previous Banquet Houseman, Banquet Server, Houseman, or similar experience
• Previous hotel or event venue experience preferred
• Experience setting up meetings, conferences, weddings, and social events
• Familiarity with banquet equipment and different room configurations
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently lift and carry up to 50 pounds
• Ability to push and pull banquet carts, tables, chairs, and equipment
• Ability to bend, reach, stoop, kneel, and climb stairs as needed
• Ability to safely move furniture and equipment throughout the property
• Ability to work in a fast-paced environment for extended periods
• Ability to work both indoors and outdoors as required by event operations

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.