Field Cellphone Repair Technician

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off

Cellphone Repair Technician. 4 Day work Week. Solid Pay Rate, Commissions and Monthly Bonuses.

Serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction on the road. This position is for a mobile repair specialist that would travel to customer locations and complete repairs at the customer's site. All repairs are completed in our fully equipped van with all the tools and equipment needed for a successful repair. The repairs will be scheduled
Monday through Sunday from 7AM-9PM. A corporate vehicle will be provided for the technician to drive to the job sites. Offering an extension of the customers current insurance policy is part of the repair and is how you can make commissions.

Tasks and Responsibilities:

Safely travel to customer sites and arrive within the scheduled appointment window
Inform customers of job status (En route, Arrived, etc.)
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed Asurion/uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all van stock
Utilize the point of sale system to maintain an accurate record of customer information and a real- time status of each repair

Maintain the cleanliness and professional appearance of the repair van

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel, and they may change at any time.

uBreakiFix is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS

- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Work well individually
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver's License
- Ability to pass Driving, Drug, and Background Screening

PREFERRED QUALIFICATIONS

- Experience repairing electronics, smartphones, PC/MACs, and game consoles
- Previous experience working at a retail electronics store

UBREAKIFIX Manchester
14173 Manchester Rd.
Manchester, MO 63011