High-Performance Remote Repair Technician

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

Read This First

This is NOT a drive around and swap screens position.

This is a mobile revenue specialist role responsible for:

• Generating territory revenue
• Closing protection plans (Home+)
• Maintaining a 10.0+ SP100
• Protecting company margin
• Representing the brand independently

If you are uncomfortable selling, managing your own route, or being measured daily this is not for you.

What High Performers Earn

• $18$20 /hr base (experience dependent)
• $25 per Home+ activation (uncapped)
• $5 per named 5-star review

Top field techs outperform store techs because they control their day.

What You Must Be Able To Do (Without Hand Holding)

• Diagnose and repair phones confidently on-site
• Complete 610 repairs per day (territory dependent)
• Maintain 10.0+ SP100 consistently
• Sell Home+ naturally during repair conversations
• Manage van inventory and documentation accurately
• Follow BOD/EOD operational checklists
• Handle customer objections professionally

If you only know how to replace iPhone screens and avoid selling this role will expose that quickly.

You Will Be Measured On

• Revenue per day
• SP100 (10.0 minimum)
• Home+ activations
• On-time arrival
• Completion rate
• Device liability compliance

This is a numbers-driven environment. We track performance daily.

Requirements

• Valid drivers license (clean record)
• 1+ year electronics repair experience
• Sales confidence (not optional)
• Strong time management
• Ability to work independently without supervision

Who Thrives Here

• Competitive personalities
• Self-starters
• Techs who want autonomy
• People who like earning more based on output
• Professionals who take ownership of results

Who Should Not Apply

• Techs who avoid offering protection plans
• Individuals who require constant supervision
• Anyone uncomfortable being held to performance metrics
• People looking for a slow-paced retail counter job

Why This Role Matters

Our remote technicians are not drivers.

They are independent revenue producers responsible for growing their territory.

If you want autonomy, strong earning potential, and a performance-based culture apply.

If you want to clock in and avoid accountability this is not the right fit.