Repair Technician 3 - Systems

Position Summary The Repair Technician 3 Systems plays a critical role in diagnosing, troubleshooting, and repairing returned Kontron products, including rackmount servers, industrial PCs, and computing peripherals. Operating with limited supervision, this technician ensures repairs and rework are executed with precision and aligned to company quality standards, ISO procedures, and department-level OKRs. This role supports a best-in-class customer experience by enabling fast, accurate system turnaround and contributing to continuous improvement initiatives across Technical Services. As a senior-level technician, this position also functions as a technical mentor and problem‑solving leader within the team. Key Responsibilities System-Level Repair & Diagnostics Perform advanced diagnostics and repairs on rackmount servers, medical systems, industrial PCs, and peripheral components. Accurately execute system-level upgrades and modifications using Work Instructions, Fault Tree system & schematics. Follow Special Repair Instructions (SRI) and manage daily priorities through the scheduling tool (Velosity). Ensure repairs meet the standard 15-business-day turnaround metric. Process & Quality Adherence Adhere to ISO-compliant procedures and department SOPs; support organizational and department-level OKRs. Maintain documentation accuracy in the ERP system for repair tracking, inventory control, and quality metrics. Prepare detailed failure analysis reports and repair estimates for out-of-warranty units. Collaboration & Technical Support Partner with Engineering and RMA Product Support teams to resolve escalated or novel technical challenges. Provide feedback on design and reparability to improve future products and reduce repeat RMAs. Communicate directly with customers to clarify technical issues and ensure resolution quality. Mentorship & Technical Leadership Act as a subject matter expert (SME) and provide peer coaching on diagnostic methods and internal procedures. Model best practices in troubleshooting, documentation, and customer communication. Contribute to a culture of knowledge sharing, innovation, and high performance. Qualifications Education & Experience Associate's Degree in Electronics, Computer Science, or equivalent technical/military training. Minimum of 5 years of hands‑on system-level repair experience involving servers, industrial PCs, or modules. Familiarity with Lean Six Sigma or continuous improvement principles is a strong plus. Technical Skills Proficient in assembly, diagnostics, and repair of rackmount servers and industrial computers. Knowledge of remote server management tools and out-of-band system maintenance. Working experience with Windows Server, general Windows OS, and Linux distributions. ERP system proficiency for service tracking and workflow updates (SAP preferred). Competency in Microsoft Office applications (Excel, Word, Outlook). Soft Skills & Competencies Excellent communication and documentation skills. Detail-oriented with strong organizational and multitasking capabilities. Positive, flexible attitude in dynamic environments. Collaborative team player with strong work ethic and integrity. Additional Requirements Must participate in Kontron's FAA Drug & Alcohol Abatement Program (unless management exempts). Occasional travel may be required depending on project or site-specific needs. #J-18808-Ljbffr KONTRON AMERICA INCORPORATED