Landmark Restaurant Server-PM

Job Description

Job Description

About the Role:

As a Landmark Restaurant Server at the Warwick Melrose Hotel in Dallas, you will play a pivotal role in delivering an exceptional dining experience that reflects the hotel's prestigious reputation. Your primary objective will be to provide attentive, courteous, and personalized service to guests, ensuring their comfort and satisfaction throughout their visit. You will be responsible for accurately taking orders, making menu recommendations, and coordinating with kitchen and bar staff to ensure timely and precise delivery of food and beverages. This role demands a strong commitment to hospitality excellence, attention to detail, and the ability to anticipate guest needs in a fast-paced environment. Ultimately, your efforts will contribute to creating memorable moments that encourage repeat visits and uphold the landmark status of the restaurant within the hospitality and tourism industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience as a server in a full-service restaurant or hotel dining environment.
• Basic knowledge of food and beverage service standards.
• Ability to stand and walk for extended periods during shifts.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience working in a luxury hotel or landmark restaurant setting.
• Familiarity with point-of-sale (POS) systems and order management software.
• Certification in food safety or hospitality service.
• Multilingual abilities to assist a diverse clientele.
• Demonstrated ability to upsell menu items and enhance guest experiences.

Responsibilities:

• Greet and seat guests promptly while providing menus and explaining daily specials or promotions.
• Take accurate food and beverage orders, ensuring all guest preferences and dietary restrictions are noted and communicated to the kitchen staff.
• Deliver orders efficiently and check in with guests to ensure satisfaction throughout their meal.
• Maintain cleanliness and organization of the dining area, including table settings and service stations.
• Collaborate with team members and management to address guest concerns and resolve any service issues promptly and professionally.
• Process guest payments accurately and handle cash or credit transactions securely.
• Adhere to all health, safety, and sanitation guidelines to maintain a safe dining environment.

Skills:

The required skills such as effective communication and interpersonal abilities are essential for engaging with guests and understanding their needs, ensuring a personalized dining experience. Attention to detail is critical when taking orders and delivering food and beverages accurately, which helps maintain high service standards. Physical stamina and time management skills enable servers to efficiently handle multiple tables and tasks during busy periods. Preferred skills like proficiency with POS systems streamline order processing and payment handling, improving operational efficiency. Additionally, upselling and multilingual skills enhance guest satisfaction and contribute to the restaurant's revenue growth by catering to a diverse clientele.