Mental Health Outreach and Navigation Team Liaison

Job Title: Mental Health Outreach and Navigation Team Liaison 
Location: Syracuse, NY
Status: Full-Time, 40 hours [non-exempt]
Pay Rate:  $51,500 annually

Coordinated Care Services Inc. (CCSI) is partnering with Onondaga County Department of Children and Family Services (DCFS) and Adult Mental Health to hire a Mental Health Outreach and Navigation Team Liaison . This is a unique opportunity to work directly on behalf of Onondaga County while being employed by CCSI.

In this role, you’ll build strong connections across Syracuse’s human services network, support individuals and families in navigating critical mental health resources, and help strengthen community wellness at the county level. It's a dynamic position ideal for someone ready to grow their career in human services and make meaningful change every day.

Responsibilities Include:

• Meeting with high-need individuals in the community as a liaison in order to connect them to community partners and referral sources.
• Triage incoming referrals; up to 15-20 individuals, including inquiries from individuals, families, and providers.
• Track progress through to service connection while maintaining documentation and client records through an internal database.
• Provide technical support when working with professional providers and in coordination with natural supports. 
• Partnering with individuals to complete an assessment of their immediate and future needs, explore supports, assist with problem solving and identifying long and short-term solutions leading to the identification of and connection to individualized and community support. 
• Conducting timely engagement activities in a variety of settings with identified individuals and their natural supports.
• Establish positive, professional relationships with providers, responding in a collaborative, culturally responsive, trauma-informed and strength-based manner. 
• Provide technical assistance and education to referring partners and provide opportunities for solution-focused collaboration. Move planning along with excellent facilitation and communication with all parties. 
• Providing education to individuals regarding services available, gauging and encouraging individuals’ interest to engage in services and provide opportunities for solution-focused collaboration. 
• Assist individuals with completing appropriate referrals and navigating the processes of obtaining services and community resources. 
• Maintain a connection to difficult to engage populations and high need individuals.
• Providing short term continued support and or case management services throughout the response process.
• Performs other duties as assigned.

Education and Experience:

• BA/BS in Human Services with 2 years of relevant professional experience or equivalent education and work experience in the mental health, substance use, developmental disability, criminal justice systems. ( see CCSI's equivalency chart )

Additional Requirements:

• Satisfactory completion of all required background screenings.
• Knowledge of community resources/providers.
• Familiarity with mental health, medical, substance use, and criminal justice terminology.
• Excellent written and verbal communication and interpersonal skills.
• Experience working with individuals with disabilities.
• Individuals with lived experience in the mental health, substance use and/or criminal justice systems are encouraged to apply
• Valid Class D New York State Driver License and access to a motor vehicle insured with $300,000 liability coverage to meet transportation requirements of the position.

At CCSI, you’ll enjoy:

• Market-competitive compensation
• An award-winning  View email address on theapplicantmanager.com and employee benefits program. 
• An organization that is committed to  racial equity and anti-racist practices . 
• Continuous  professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.