Acute Clinical Liaison

Job Description

Job Description

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

We're looking for an Acute Clinical Liaison who wants their work to mean something — someone who brings clinical expertise, clarity, and compassion to moments where patients are preparing to continue care at home.

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring patients and caregivers feel informed, confident, and supported when transitioning from the hospital to home infusion therapy.

In this role, you'll contribute to work that:

• Helps patients safely and confidently manage infusion therapy outside of the hospital
• Supports hospitals, physicians, and care teams through seamless discharge and referral coordination
• Strengthens continuity of care during critical transition moments

Everything we do connects back to real people navigating complex healthcare journeys — and this role helps turn uncertainty into understanding at a pivotal point in care.

Responsibilities include:

• Serve as the primary clinical educator in the market for infusion teaching demonstrations with patients and caregivers
• Provide in‑hospital education on home infusion therapy, including IV administration, flush procedures, pump usage and troubleshooting
• Accurately prepare, administer, and monitor pharmacological agents, as applicable
• Assess patients and their home environments for appropriateness for home infusion care
• Identify psychosocial considerations, adverse reactions, and potential complications, and coordinate appropriate interventions
• Provide patient and caregiver education on therapy indications, medication actions, interactions, side effects, and monitoring requirements
• Maintain thorough, accurate documentation of all education, teaching sessions, and patient interactions in the medical record
• Obtain necessary discharge documentation and referral information prior to patient discharge
• Partner with billing and internal teams to support verification of payment prior to discharge, as needed
• Coordinate referrals in collaboration with Acute Clinical Sales Liaisons (ACSLs), admissions teams, and nursing partners
• Validate physician or authorized prescriber orders and complete referral documentation within required systems
• Communicate with ACSLs regarding patient rehospitalizations or changes in care status
• Support admissions processes to ensure smooth patient transitions from hospital to home
• Ensure all activities comply with regulatory standards, company policies, and ethical guidelines

• Support ACSLs in identifying and pursuing new business opportunities within acute care facilities
• Build and maintain strong relationships with physicians, nurses, pharmacists, case managers, discharge planners, and social work teams
• Participate in patient care rounds, conferences, and interdisciplinary discussions when teaching demand allows
• Provide in‑service education and training to healthcare professionals on home infusion services and processes
• Contribute to market growth initiatives aligned with quarterly and annual goals
• Maintain clinical expertise and active licensure requirements, as applicable
• Perform other duties as assigned

You may be a great fit if you bring:

• Deep care about patient education and safe transitions of care
• Strong clinical knowledge of infusion therapies and home infusion models
• Confidence teaching patients, caregivers, and healthcare professionals across settings
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to assess patient readiness, environment, and safety for home care
• Comfort collaborating with hospital teams, internal partners, and sales liaisons
• Proficiency with clinical documentation systems and computer applications
• A creative, resourceful approach to problem‑solving and patient support
• A professional, positive demeanor and commitment to ethical practice

You don't need to check every box — we care just as much about how you connect with patients and care teams as your specific background.

Pay Range/Rate

$85,000—$105,000 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.