Software Engineering Manager

Software Engineering Manager – Partner IntegrationsPosition Purpose:The Software Engineering Manager – Partner Integrations will lead the design, development, and delivery of integration solutions that enable seamless connectivity between SRS/Heritage systems and external partners, customers, distributors, and fulfillment providers.This role is responsible for supporting the technical onboarding of new partners, accelerating integration timelines, and building scalable, reusable APIs and EDI integrations that drive business growth. The ideal candidate is a hands-on leader with deep experience in API development, EDI standards, system integrations, and cloud-native architectures, capable of balancing rapid delivery with long-term platform strategy.This leader will play a critical role in supporting and extending our Enterprise Integration Layer (EIL) by ensuring partner integrations—whether API-based or EDI-driven—are built as reusable capabilities rather than one-off solutions. The role must balance API-first strategies with established B2B/EDI transaction models required for fulfillment, logistics, and retail ecosystems.Key ResponsibilitiesPartner Integration LeadershipLead the technical onboarding of new partners and customers across both API and EDI integration models, ensuring smooth and efficient integration into the Heritage ecosystem.Act as the primary engineering leader supporting partner integrations, working closely with business development, product, and external partners.Translate partner requirements into scalable integration solutions, balancing customization with platform reuseEvaluate and recommend appropriate integration patterns:REST APIsEvent-driven architectureEDI batch/file-based modelsHybrid approachesOwn integration success from onboarding through production stabiliAPI, EDI, and Integration DevelopmentDesign, build, and maintain custom APIs, services, and integration applications to support partner onboarding and growth initiatives.Design, implement, and support EDI integrations using:ANSI X12EDIFACTSupport core transaction sets:850 (Purchase Order)855 (Acknowledgment)856 (ASN)810 (Invoice)846 (Inventory)Ensure APIs follow enterprise standards aligned with the Enterprise Integration Layer (EIL), including canonical data models, observability, and security.Develop integration patterns that support both real-time APIs, event-driven architectures, and EDI workflows.Fulfillment & Order-to-Cash Integration LeadershipOwn EDI-based fulfillment integrations supporting order-to-cash workflowsEnsure accurate processing of:OrdersShipment notificationsInvoicesInventory updatesImplement EDI acknowledgment handling (997/999) and reconciliation processesPartner with operations, supply chain, finance, and customer service teamsDrive standardization to reduce partner-specific customizationCustom Solutions for GrowthBuild targeted applications and services to enable strategic partner capabilities such as:Order integration and automationPricing and catalog synchronizationCustomer onboarding workflowsData exchange and transformation servicesEDI-driven fulfillment workflowsMake pragmatic decisions on when to build reusable services vs. purpose-built solutions to accelerate revenue opportunities.Architecture and ScalabilityEnsure all partner integrations are designed for scalability, reliability, and performance, avoiding point-to-point technical debt where possible.Collaborate with Architecture and Platform teams to align integrations with enterprise standards and long-term platform strategy.Drive adoption of API-first and reusable integration patterns.Establish reusable:EDI transformation librariesCanonical mappingsAgile Delivery and ExecutionLead a high-performing Agile team delivering integration solutions in a fast-paced environment.Ensure continuous integration and deployment of reliable solutions using DevOps best practices.Own delivery timelines for partner integrations, often tied directly to revenue and customer commitments.Observability and Operational ExcellenceImplement strong monitoring, logging, and alerting practices for all integrations.Ensure rapid detection and resolution of issues impacting partners, minimizing downtime and business disruption.Collaborate with L1/L2 support teams to ensure smooth operational handoff and incident management.AI-Enabled Engineering and InnovationDrive adoption of AI-assisted software development across the team, leveraging tools such as GitHub Copilot and agent-based workflows to improve developer productivity and code quality.Embed AI into the entire software development lifecycle (SDLC), including:Requirements analysis and API design accelerationAutomated code generation and refactoringTest case generation and intelligent QA automationAI-assisted debugging using logs, traces, and telemetryUtilize AI to enhance integration development, including mapping, transformation logic generation, and documentation of APIs and partner workflows.Partner with architecture and platform teams to explore agentic integration patterns, where AI can orchestrate workflows, monitor integrations, and proactively resolve issues.Continuously evaluate emerging AI capabilities and integrate them into engineering practices to maintain a competitive advantage.Team Leadership and DevelopmentMentor and coach engineers on API design, EDI Standards, integration patterns, and partner-facing solutions.Foster a culture of ownership, accountability, and speed, aligned with business outcomes.Manage all HR responsibilities, including performance reviews, career development, and team planning.Promote continuous learning, especially in modern integration patterns and AI-enabled engineering practices.Reporting StructureDirect Reports:5+ Software Engineers, BAs, QAs focused on integrations and API developmentMinimum QualificationsProven experience as a hands-on engineering leader in API development and system integrationsMinimum 5 years of experience building cloud-native applications and integrations using Microservices or SOAStrong expertise in:Azure (Functions, API Management, Service Bus/Event Grid).NET / C#RESTful APIs and integration patternsEDI standards (ANSI X12, EDIFACT)Common EDI transactions (850, 855, 856, 810, 846Experience designing and implementing partner-facing APIs and external integrationsExperience with EDI platforms/tools (SPS Commerce, Cleo, Boomi, MuleSoft, or similar)Strong understanding of data transformation, mapping, and orchestrationExperience with CI/CD pipelines and DevOps practicesKnowledge of security standards (OAuth, API security, OWASP)Experience with observability tools and logging frameworksPractical experience applying AI-assisted development tools and building or integrating AI-driven solutions (e.g., leveraging LLMs, automation, or intelligent workflows to enhance engineering productivity or system capabilities)Ability to balance speed of delivery with long-term architectural integrityPreferred QualificationsExperience working with Enterprise Integration Platforms or Integration Layers (EIL)Experience modernizing EDI toward API/event-driven architecturesFamiliarity with event-driven architectures and messaging systemsExperience in eCommerce, distribution, fulfillment or B2B partner ecosystemsExposure to data platforms such as Snowflake or BigQueryExperience working with integration partners or third-party vendorsStrong business acumen with the ability to prioritize integrations based on revenue impactExperience designing or implementing AI Agents or agentic workflows, including orchestration of multi