Technical Support

DescriptionKforce has a client that is seeking a Technical Support in Tempe, AZ.Summary:We are seeking a Technical Support Specialist to provide hands-on technical support for employees across corporate offices and jobsites. This role serves as the first point of contact for technology-related issues and is responsible for supporting end-user devices, applications, printers, scanners, networking equipment, conference room technology, and jobsite infrastructure.Responsibilities include responding to support requests through phone, email, and ticketing systems; Troubleshooting hardware, software, and connectivity issues; Deploying new workstations; And ensuring employees have access to the tools needed to perform their jobs effectively.Key Duties include:* Provide technical support for Windows operating systems, Microsoft Office, antivirus software, and company applications* Troubleshoot and resolve desktop, laptop, printer, scanner, and peripheral issues* Set up and support printers, copier/scanners, wireless access points, routers, and internet connectivity at jobsites* Install, configure, and maintain operating systems and standard desktop applications* Support conference room and huddle room audio/visual technology* Set up hardware and software for company meetings and training sessions* Deploy and configure end-user workstations and equipment* Escalate issues as appropriate and work within established IT support procedures and guidelines* Maintain regular, reliable attendance and provide excellent customer service to employees at all levels of the organizationThis position offers the opportunity to support a growing construction organization while working with a variety of technologies in both office and field environments.Requirements* Associate degree in Information Technology, Computer Science, or related field preferred* Technology-related certification or equivalent technical training considered* Minimum two years of hands-on IT support or help desk experience* Strong customer service mindset with the ability to support users of varying technical backgrounds* Excellent verbal and written communication skills* Strong troubleshooting and problem-solving abilities* Ability to diagnose and resolve technical issues efficiently* Ability to prioritize and manage multiple support requests simultaneously* Ability to communicate effectively with employees at all organizational levels* Comfortable working independently and as part of a teamPreferred Certifications:* CompTIA A+* CompTIA Network+* Microsoft Windows 10/11 CertificationsTechnical Skills:* Windows 10 and Windows 11 administration and support* Operating system installation, imaging, and configuration* Desktop and laptop hardware troubleshooting and repair* Printer, copier/scanner, and peripheral support* TCP/IP networking fundamentals and network troubleshooting* Wireless networking, routers, and access point configuration* Microsoft Office and general software application support* Basic audio/visual support for conference rooms and training events* Experience working with ticketing systems and end-user support environmentsAdditional Requirements:* Ability to lift and move equipment up to 20 pounds* Comfortable working in office and construction jobsite environments* Valid driver's license and reliable transportation preferredJob TypeContractCompensation21 - $25