DV Family & Volunteer Services Manager

Status: Full-time

Hours: 40 hours per week (32 work, 8 company-sponsored time)

Schedule: Monday-Thursday 10am-7pm

Company Sponsored Time: We offer a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a week

Pay Range: $29.65/hr + $1 bilingual differential

Benefits: Visit our Benefits and Perks Tab by Clicking Here


The DV Family & Volunteer Services Manager provides leadership, coordination, and oversight of survivor-centered family services across the SafeChoice Domestic Violence Program. This position ensures that services are trauma-informed, culturally responsive, and aligned with agency values while supporting safety, stability, and empowerment for survivors and their families. This position is responsible for the coordination and oversight of supportive family services, including supervision of family services advocates, coordination of domestic violence support groups, and outreach with schools and community partners, to strengthen access to services and community connection. In addition, this position leads the coordination and administration of SafeChoice volunteers to enhance services to survivors. Working closely with YWCA's Volunteer Coordinator and SafeChoice leadership, this position develops, implements, and maintains volunteer onboarding, coordinates quarterly SafeChoice trainings, supports skill development and ensure volunteers are adequately prepared for their roles.


Work Location & Schedule Expectations

• This position is primarily based at the YWCA Community Office location in Vancouver, Washington.
• Regular in-person presence is required to support staff, volunteers, and program activities.
• Some work will be required at other YWCA locations and community sites throughout Clark County.
• Occasional local travel may be required for outreach events, trainings, and community engagement activities
• Some evening coverage, outside of regular schedule, as needed.

Mission

• Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative.
• Incorporate the YWCA's commitment to social justice by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
• Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Provide leadership and direction to program volunteers, ensuring YWCA's commitment to racial and gender justice is embedded in program decisions and operations.
• Think through the lens of racial equity and its intersections with poverty. Use the core principles of anti-racism and grounding those principles in all daily tasks

Program management and supervision

• Oversee relationship with Akin and Circle of Security Parenting Groups. Support youth participants by providing a variety of activities as well as in-the-moment individual support and behavior modeling
• Oversee youth engagement services for survivors residing in emergency shelter, including assisting parents with resource navigation and connection to community resources including youth and family counseling, education, and childcare.
• Keep current with promising practices related to working with youth and families who have experienced trauma, and collaborate closely with the SafeChoice team to maintain consistent agency practice.
• Ability to lift up to 40 pounds and be active with young children,
• Research and implement classes that are current, trauma-informed and survivor centered.
• Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
• Supervise and manage Family Services Advocates in provision of classes and groups.
• Ensure tracking and recording statistics through agency databases.
• Attend and actively participate in organization and community meetings, as appropriate
• Create impact evaluation to assess and improve services.
• Meet annual program training requirements.
• Ensure timely, accurate and complete data entry for Family Services as required

Volunteer Management and Program Support

• In conjunction with SafeChoice Leadership and the Volunteer Coordinator:
• Assist with volunteer recruitment and screening
• Provide ongoing coordination and supervision of volunteers across the SafeChoice program.
• Coordinate outreach efforts and conduct effective domestic violence trainings and presentations to community partners, educational institutions, and other organizations
• Coordinate volunteer recognition and appreciation efforts, in collaboration with the Volunteer Coordinator.
• Collect and maintain data relating to volunteer management and retention
• Provide a welcoming and supportive atmosphere for volunteers
• In conjunction with the SafeChoice leadership:
• Create, revise, and co-facilitate SafeChoice new staff and volunteer trainings three to four times a year.
• Coordinate volunteer onboarding in compliance pursuant to WAC
• Manage volunteer schedules within applicable work areas.
• Maintain a survivor-centered, empowerment-based approach to service
• Work independently to complete assigned tasks
• Provide facilitation for domestic violence support groups, as needed,
• Ability to be flexible with supportive services and outreach events, which may fall outside of regular business hours

Requirements

There is a strong social justice component to all program positions within YWCA, requiring critical thinking through the lens of racism and intersections with poverty and other forms of oppression. Knowing the core principles of anti-racism and grounding those principles in everyday work are required job skills and core values.

Related Experience

• Two years of experience providing advocacy to victims within a domestic violence program.
• A minimum of fifty hours of training on domestic violence issues and advocacy within the past three years.
• Six months experience providing effective coaching, guidance, and supervision to staff and/or volunteers is preferred.
• Experience in development and implementation of youth curriculum

Required Knowledge

• Understanding of intersecting oppressions, empowerment, and the dynamics of domestic violence.
• Proficient in MS Office products.

General Requirements

• Complete and pass a background check;
• Complete all training requirements, pursuant to WAC 388-61A-1085 ;
• Current driver's license and/or ability to commute throughout Clark County to fulfill job responsibilities.
• Establish and maintain a record of dependability with regards to punctuality, following call-out procedures, and adhering to the policies, practices, and guidelines set by the organization and SafeChoice.
• Maintain appropriate personal/professional boundaries with participants, volunteers, and co-workers to maintain clear, open, and unbiased lines of communication.

Don't meet every single requirement after reading through this post? You may be just the right candidate for the role or future roles, and please know we value lived experience! Studies have shown that due to white supremacy culture, systemically oppressed communities are less likely to apply to jobs unless they meet every single qualification. YWCA Clark County is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.


Salary Description


$29.65/hr - $30.65/hr