Associate Account Manager

POSITION SUMMARY: The Associate Account Manager will work closely with account management to assist in purchasing and coordinating production of project related Point of Sale material as well as store support calls. The position will be responsible for facilitating and tracking buys, processing orders while using approved Miller Zell practices and standards to ensure cost effective production of items required for each client/project. Additionally,

the AAM will handle store support calls on an ongoing basis.

POSITION COMPETENCIES: Responsibilities associated with each position are a combination of organization-wide and department specific standards. Competencies are evaluated initially during each employee’s Introductory Period using the on boarding plan and manager observations. Thereafter, competencies are assessed on an on-going basis and formally documented annually using the Annual Performance Appraisal Form.

MZ Core Values:

Accountability - Whatever needs to be done is done.

Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Integrity – Always behave ethically and honestly in all of our actions. Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Leadership – Everything that happens in the organization accrues to our own account. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.

Teamwork – Everyone works together for a common goal. Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Job Specific:

Continuous learning - Actively and continuously gaining insight of strengths and weaknesses to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.

Customer focus - Knowing the (internal and external) customer business needs and acting; accordingly,
anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Decision making - Drawing correct and realistic conclusions and making timely decisions based on available information.

Data gathering and analytics – Collecting, consolidating and using relevant information, recognizing important information

Oral communication - Shaping and expressing ideas and information in an effective manner.

ORGANIZATIONAL RANKING:

Reports To: Business Support Manager

Supervisory Responsibilities: None

JOB FUNCTIONS:

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

ESSENTIAL JOB FUNCTIONS:

• Confirm orders/inventory are shipped/received accurately and properly
• Organize meeting recaps and product development requests
• Responsible for supporting account management and clients to maintain a positive business relationship
• Provide administrative, logistics, and clerical support to ensure effective operations within the organization
• Responsibilities include managing various databases, maintaining, and updating information, and producing a variety of routine and special reports assigned
• Supporting team including scheduling, evaluating projects, developing and maintain spreadsheets and calendars, participating in client meetings, capturing meeting minutes, scheduling, billing review, etc.

• Assist with special projects
• Providing exceptional customer service
• Punctuality and regular attendance are required on the job

MEASURES OF EFFECTIVENESS:

• As observed by manager and others.
• Review of documentation.
• Project outcomes and results are delivered in a safe, competent, and efficient manner as determined by internal and external processes.
• Conduct and interpersonal relationships contribute positively to the delivery of projects and services, and to orderly operation of the department and the organization.
• Skills are maintained and enhanced through meetings with interdisciplinary team members, participation in planning activities, and attendance at in service and continuing education programs.

POSITION REQUIREMENTS/QUALIFICATIONS:

Education: Bachelors’ degree in business or related filed preferred

Special Skills/Qualifications : Prior experience in retail support activities preferred, excellent organizational skills, exceptional written and oral communication skills, comfortable in a fast-paced environment, good interpersonal skills, collaborative, ability to work closely with a team, analytical, reliable, deadline driven and detail oriented. Proficient with Microsoft Office (Word, Excel, PowerPoint) is a MUST

MENTAL AND EMOTIONAL REQUIREMENTS: The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone; work in areas that are confined and/or crowded.

ENVIRONMENTAL CONDITIONS: The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30degrees F – 115 degrees F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, Communicable diseases, or gases. The incumbent will spend approximately 90% of their time indoors.

PHYSICAL DEMANDS: SEDENTARY WORK: Lifting 10 lbs. maximum and occasionally lifting and/or carrying articles.

PHYSICAL REQUIREMENTS: This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception. The incumbent will sit 75% of the time and stand/walk 25% of the time.

CONTACTS / INTERACTS WITH: Other employees, clients and vendors

POSITION DESCRIPTION REVIEW/REVISION DATE: Date: 3/3/2023

I have reviewed the essential job functions and requirements of this position.