Client Project Coordinator 2

Shift:

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $20.00 per hour

Hours: Monday through Friday, 8:00 AM - 5:00 PM

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate's geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

SUMMARY
Responsible for administrative support for the Project Management Team by acting as a liaison between project management and sample receiving/log-in to successfully intake and manage clients' work, as well as supporting a small number of client accounts.

ESSENTIAL FUNCTIONS

• Oversee, review, complete, and process various project management forms, documents, databases, and related materials and information.
• Act as a liaison regarding client project needs and provide guidance and suggested actions to the Pace team to ensure successful project setup.
• Assist with more complex projects involving client contact, verification of accurate sample check-in, monitoring analysis status, responding to client inquiries, and invoicing clients, as determined by supervisor.
• Direct client calls and requests to the appropriate Project Manager for follow-up.
• Schedule and enter bottle orders into the container order system based on client sample needs.
• Set up accounts and pricing within the Laboratory Information Management System (LIMS) and ensure account information remains current.
• Review the login dashboard and update information and confirmations as needed.
• Ensure approved reporting styles are applied to analytical reports.
• Assist in developing or participating in project management or cross-functional initiatives, including budgets, timelines, materials, personnel, and other requirements; present information to management as needed.
• Interpret and apply department policies, procedures, and applicable laws, rules, and regulations with guidance as needed.
• Provide project management for low-dollar, high-transaction accounts or internal programs such as interregional or external sub-work.
• Contribute to department efficiency and effectiveness by offering suggestions and participating as an active team member.
• Promote and support the mission of Pace by demonstrating courteous, cooperative behavior and fostering a positive work environment.

QUALIFICATIONS

Education and Experience

• Bachelor's degree in Business Administration, Chemistry, Biology, or a closely related field; AND three (3) years of customer service/support experience; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Principles, practices, and techniques of customer service
• Computer applications and systems related to the work
• Working effectively with individuals from diverse socio-economic, ethnic, and cultural backgrounds, including challenging interactions
• Proper business English, including spelling, grammar, and punctuation

Required Skills:

• Providing professional-level customer service across various markets
• Training others on policies and procedures
• Preparing functional reports, correspondence, and written materials
• Working independently with minimal supervision
• Exercising initiative and sound judgment within organizational guidelines
• Using tact, discretion, and professionalism in interactions
• Contributing to team goals and objectives
• Building and maintaining effective working relationships

PHYSICAL/MENTAL REQUIREMENTS
The physical demands described are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made.

• Ability to work in an office setting and use standard office equipment
• Ability to sit for extended periods
• Ability to lift and carry up to 10 pounds
• Vision to read printed materials and computer screens
• Hearing and speech to communicate in person and by telephone

WORKING ENVIRONMENT
Work is performed in an office setting.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.