Desktop Specialist

Job Description

Job Description

Responsibilities

• Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals.
• Ensure that uniform enterprise-wide application design standards are maintained.
• Support leadership in managing customer expectations for project implementation.
• Understand the relationship between applications, application architectures and Business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.
• Provides 24x7 remote support in Operations Center.
• Handle incoming calls, chats and emails from customers.
• Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware).
• Maintains knowledge database.
• Escalates deficiencies in technical processes and informs Level II Support.
• Monitor IT systems (SAP, Network infrastructure).
• Create badges and monitor badge system.
• Monitor security systems.
• Handle customer threat assessments.

Education

• Associates degree in Information Systems or similar technology field is preferred.

Skills

• In-depth knowledge of technology, procurement, contract management and vendor management.
• Excellent verbal, written and presentation skills.
• Good Collaboration, prioritization and team working skills.
• Ability to work in a fast-paced dynamic environment with virtual teams.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail.
• Should be receptive to constructive criticism when necessary.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Strong client relations/customer service skills required.
• Ability to work on a team and contribute to the team's achievement of objectives and goals.

Experience

2+ years’ experience working in technology fields required.

Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.

Company Description

Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.